Legal

Terms and Conditions of Use

This website is provided by Grand Casino Luzern AG and Kursaal-Casino AG Luzern, Haldenstrasse 6, CH-6006 Lucerne (hereinafter jointly referred to as «Grand Casino Luzern»). In accessing this website and its subpages (hereinafter collectively referred to as the «Website») you will be deemed to have consented to the following Terms and Conditions. If you do not agree to these Terms and Conditions, please refrain from accessing the Website. Grand Casino Luzern reserves the right to amend the Terms and Conditions as well as any information and/or content on the Website at any time.

You can change the cookie setting by clicking on the round icon in the upper left part of your display.

Products and recipients

The products offered on the Grand Casino Luzern website are usually available while stocks last. The offer and the entire website are aimed exclusively at persons of legal age who are resident in Switzerland.

No guarantee

The information and content (including all texts, data, graphics and logos) on the website have been compiled with the utmost care. However, Grand Casino Luzern accepts no liability for its correctness, accuracy, availability, up-to-dateness and/or completeness.

Forward-looking statements are made by Grand Casino Luzern to the best of its knowledge. However, actual results may differ significantly from these forecasts as they depend, among other things, on factors outside the control of Grand Casino Luzern.

Grand Casino Luzern is under no obligation to update the information and content contained on the website or to keep it up to date. Nor can Grand Casino Luzern guarantee that the website does not contain viruses or errors.

Intellectual property rights

Unless otherwise stated, Grand Casino Luzern is the exclusive owner of the intellectual property rights on the website, in particular the content and information on the website.

Intellectual property rights include all intellectual property rights of any kind, for example Copyrights, copyrights, texts, graphic design, user and graphic interfaces, photographs, trademarks, logos, video clips, products contained on the Website, software, patents, Internet domain names, data, database rights and all other intellectual property rights, whether registered or not. Downloading or copying content, images, photos or other files does not transfer any rights to the content.

All information and content on the website may only be downloaded and/or printed for private, non-commercial use. The complete or partial reproduction, distribution, modification, linking, presentation or other use of the website and its information and content for public or commercial purposes is only permitted with the prior written consent of Grand Casino Luzern. However, press photos of Grand Casino Luzern may be used for editorial purposes without prior consent and free of charge, provided they are taken from the website's public press archive.

Exclusion of liability

Liability claims against Grand Casino Luzern for damages of a material or immaterial nature arising from access to the website or the use or non-use of the published information, through misuse of the connection or through technical faults, are excluded to the extent permitted by law.

Grand Casino Luzern does not guarantee that the use of the material displayed on the website does not infringe the rights of third parties.

References and links

The website may contain references and links (so-called hyperlinks) to third-party websites and vice versa. Grand Casino Luzern merely provides access to third-party websites through the links.

Access to and use of such third-party websites is at the user's own risk. Grand Casino Luzern has no influence whatsoever on the design, content and offers of the linked sites. Information and services on linked websites are entirely the responsibility of the respective third party.

Data protection

This website is made available to you by Grand Casino Luzern AG and Kursaal-Casino AG Luzern, Haldenstrasse 6, CH-6006 Lucerne (hereinafter referred to as "Grand Casino Luzern" or "we"). With this Privacy Policy, Grand Casino Luzern wishes to inform you about which personal data is collected and processed in connection with the use of the website, for what purposes this personal data is used and to whom it may be passed on.

Personal data is any information relating to an identified or identifiable natural person (e.g. surname, first name, address, e-mail address, date of birth or telephone number). Processing includes any handling of personal data (e.g. storage, disclosure, procurement, deletion or retention).

Grand Casino Luzern is certified with the "GoodPrivacy and ISO/IEC 27001" label. As a rule, the Grand Casino Luzern website can be accessed without you having to provide any personal data. If personal data is nevertheless required in individual cases (e.g. when using the contact form or making a reservation), you will be informed of this in advance. This data, which you provide to us voluntarily, as well as all other data that you leave behind when you visit our website (e.g. IP address, version of browser software, etc.), will be processed by us in compliance with the new Federal Act on Data Protection (nDSG) and used exclusively for the stated purpose.

If you provide us with personal data of other persons (e.g. family members, data of work colleagues), please ensure that these persons are aware of this data protection declaration and only provide us with their personal data if you are permitted to do so and if this personal data is correct.

By accessing this website and its subpages (hereinafter: "the website"), you agree to the following provisions. If you do not agree to these provisions, please refrain from accessing the website.

  1. Responsible for the processing of personal data

Grand Casino Luzern, Haldenstrasse 6, CH-6006 Lucerne, is responsible for the data processing described here, unless otherwise stated in individual cases.

For questions and concerns regarding personal data and data protection issues, please contact

Grand Casino Luzern AG
Data Protection Officer

Haldenstrasse 6
CH-6006 Lucerne

E-mail: datenschutz@grandcasinoluzern.ch
Phone: 041 418 56 56

2. collection and processing of personal data

We primarily process the personal data that we receive in the course of our business relationship with you and other business partners and other persons involved or that we collect from their users when operating our website and other applications.

Where permitted, we also obtain certain data from publicly accessible sources (e.g. debt collection registers, land registers, commercial registers, press, Internet) or receive such data from other companies within Grand Casino Luzern AG, from authorities and other third parties.

In addition to the data that you provide to us directly, the categories of personal data that we receive about you from third parties include, in particular, information from public registers, information that we obtain in connection with official and legal proceedings, information in connection with your professional functions and activities, information about you in correspondence and meetings with third parties, creditworthiness information, information about you that people close to you (family, advisors, legal representatives, etc.) provide to us, your address for deliveries, your name and address, information about you that we receive from third parties, and information about you that people close to you (family, advisors, legal representatives, etc.) provide to us.We may also use your address for deliveries, powers of attorney, information on compliance with legal requirements such as anti-money laundering and export restrictions, information from banks, insurance companies, sales and other contractual partners of ours on the use or provision of services by you (e.g. payments made), information from the media and the Internet about you (insofar as this is appropriate in a specific case, e.g. in the context of a job application, press releases, etc.).e.g. in the context of an application, press review, marketing/sales, etc.), your addresses and, if applicable, interests and other socio-demographic data (for marketing), data in connection with the use of the website (e.g. IP address, cookies, date and time of visit, pages and content accessed, functions used, referring website, location data).

3. purpose of processing and legal basis

All personal data collected via the website is processed in accordance with the new Swiss Data Protection Act.

If we ask for your consent for certain processing, we will inform you separately about the corresponding purposes of the processing. If you have given us your consent to process personal data for specific purposes, we will process your personal data within the scope of and based on this consent, unless we have another legal basis and require one. You can revoke your consent at any time with effect for the future by sending us written notification (by post) or, unless otherwise stated or agreed, by e-mail; our contact details can be found in section 1 of this privacy policy.

For the revocation of your consent in the case of online tracking, see Section 4 of this Privacy Policy, where you have a user account, revocation or contact with us may also be carried out via the website or other service in question. Once we have received notification of the withdrawal of your consent, we will no longer process your data for the purposes to which you originally consented, unless we have another legal basis for doing so. The withdrawal of your consent does not affect the lawfulness of processing based on consent before its withdrawal.

Where we do not ask for your consent for processing, we base the processing of your personal data on the fact that the processing is necessary for the performance of a contract with you (or the entity you represent) or that the processing is necessary for the performance of the contract.

you) or that we or third parties have a legitimate interest in pursuing the purposes and related objectives described below and being able to take appropriate measures. Our legitimate interests also include compliance with statutory provisions, insofar as this is not already recognized as a legal basis by the applicable data protection law. However, this also includes the marketing of our services and the interest in managing and developing our company, including its operations, securely and efficiently.

If we receive sensitive data (e.g. health data, information on political, religious or ideological views or biometric data for identification purposes), we may also process your data based on other legal bases, e.g. in the event of disputes due to the necessity of processing for any legal proceedings or the enforcement of or defense against legal claims. In individual cases, other legal grounds may apply, which we will communicate to you separately if necessary.

Any forwarding of personal data only takes place for the processing of reservations, on the basis of legal provisions and/or official orders.

The following list provides an overview of the purpose of the collection and processing of personal data by the Grand Casino Luzern.

3.1 The Fork

Table reservations for the Olivo restaurant are made via the service provider The Fork (La Fourchette SAS, Rue Saint-Lazare, 75009 Paris, France). When you click on the "Reserve a table now" button on the website, the browser links to a website of The Fork where you can make a reservation. The data entered in the reservation form will be processed by The Fork. Further information on data protection at The Fork can be found at: www.thefork.ch/de/legal. By making a reservation on our website, you consent to the data collected during your visit to our website being forwarded to The Fork.

3.2 Purpose: Processing of job applications

To process job applications, the browser links to the website recruiter.grandcasinoluzern.ch of heroes GmbH, where you can make your entries. Access to the heroes backend is only possible from the Grand Casino Luzern network. The data entered in the form will be processed exclusively by the HR department of the Grand Casino Luzern.

3.3 Purpose: Administration of events and other occasions, promotions, competitions and tournaments, including travel and award ceremonies

You have the opportunity to take part in promotions, competitions, tournaments and other events organized by the Grand Casino Luzern. In order for you and any companions to participate in these activities, it is necessary for your personal data to be processed for the administration of your participation.

3.4 Purpose: Communication (concerns my.club memberships and newsletter subscriptions)

Grand Casino Luzern communicates with its my.club members and newsletter subscribers via various communication channels, e.g. e-mail, cell phone and other channels of a similar nature.

Messages from the Grand Casino Luzern may contain information about the Grand Casino Luzern, availability and security of the gaming service, reminders and marketing announcements from the Grand Casino Luzern and its business partners. In the case of the Member Club, it should be noted that the member cannot unsubscribe from the service messages of the Customer Club insofar as the messages contain customer information, safety instructions and legal notices.

Certain messages are necessary so that the Grand Casino Luzern can fulfill its obligations arising from your membership of the customer club, e.g. reminders when the my.club card expires. Other communications are based on a legitimate interest in being able to send you information about my.club, its products and services and promotions.

3.5.Purpose: Blocked persons list (gambling ban)

If you wish to be banned or must be banned from gambling, your personal data (identity, date of issue, the type of ban and the name of the casino that imposed the ban) will be entered in a ban list. This list must also be consulted by other Swiss casinos and lotteries. The processing is necessary in order to fulfill one or more legal obligations of Grand Casino Luzern (Art. 76 ff. BGS and Art. 87 ff. VGS).

3.6 E-GUMA®

Voucher purchases are processed via the software provider E-GUMA® (Idea Creation GmbH, Walchestrasse 15, CH-8006 Zurich). When you click on the "Order vouchers" link on the website, the browser links you to an E-GUMA® website. E-GUMA® collects data for the purpose of establishing a connection to the website, using the website and ensuring system security and stability. You can find the applicable data protection declarations of E-GUMA® here: Data protection - Grand Casino Luzern AG (e-guma.ch)

3.7 Ticketcorner

Ticket sales for events are processed via Ticketcorner (Ticketcorner AG, Riedmatt-Center, 8153 Rümlang, Switzerland). If you click on the "Ticketcorner" button/link on the website, the browser will link you to a Ticketcorner website. Ticketcorner collects personal data for the purpose of providing functional websites and providing its content and services. You can find Ticketcorner's current privacy policy here: Ticketcorner - Data protection

4. online tracking and online advertising technologies from third-party providers

We use various technologies on our website with which we and third parties engaged by us can recognize you when you use our website and, under certain circumstances, track you over several visits.

Grand Casino Luzern uses cookies on the website. Cookies are small text files that are stored permanently or temporarily on your computer when you visit the website. The purpose of cookies is in particular to analyze the use of the website for statistical evaluation and for continuous improvements. You can deactivate cookies completely or partially in your browser settings at any time. If cookies are deactivated, you may no longer be able to use all the functions of the website.

In addition to cookies that are only used during a session and are deleted after your visit to the website ("session cookies"), cookies can also be used to store user settings and other information for a certain period of time (e.g. two years) ("permanent cookies"). However, you can set your browser so that it rejects cookies, only stores them for one session or otherwise deletes them prematurely. Most browsers are preset to accept cookies.

By using our website and agreeing to receive newsletters and other marketing e-mails, you consent to the use of these technologies. If you do not want this, you must set your browser or e-mail program accordingly.

We use the following cookies:

Necessary

Necessary cookies help to make a website usable by enabling basic functions such as page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Statistics cookies

Statistic cookies help website owners understand how visitors interact with websites by collecting and reporting information anonymously.

Preferences

Preference cookies enable a website to remember information that changes the way a website behaves or looks, like your preferred language or the region that you are in.

Marketing cookies

Marketing cookies are used to follow visitors to websites. The intention is to show ads that are relevant and engaging to the individual user and therefore more valuable to publishers and third party advertisers.

Unclassified

Unclassified cookies are cookies that we are currently trying to classify, together with providers of individual cookies.

4.1 Categories of cookies

The following cookies are used on the website

- __cf_bm:

The __cf_bm cookie is a cookie required to support Cloudflare Bot Management, which is currently in private beta. As part of our Bot

management service, this cookie helps manage incoming traffic that meets the criteria of bots.

4.2 Use of third-party providers

We may also include other third-party services on our website. Please note that if you click on the link to a third-party website (e.g. Google or social media or other websites), you will be redirected to a website that we do not control and our privacy policy will no longer apply. Use of and interaction on another website is subject to the terms of use and privacy policies and notices of that third party website. We encourage you to carefully read the terms of use and privacy policies and notices of other websites before submitting any personal data via that website. We are not responsible or liable for the information content and data processing of such third-party websites.

We currently use offers from the following service providers:

- AddThis

We have integrated AddThis on our website. AddThis is a service of Add This, LLC. We use AddThis by placing share buttons on our website so that website visitors can share and share content on social networks & apps such as Facebook, Twitter, Pinterest, LinkedIn, Google+ WhatsApp and other services. When you access this content, you connect to servers of Add This, LLC, Vienna, Virginia, US, whereby your IP address is transmitted anonymously. According to AddThis, no personal data is processed.

The specific storage period of the processed data cannot be influenced by us, but is determined by Add This, LLC. Further information can be found in the privacy policy for AddThis: https://www.oracle.com/legal/privacy/addthis-privacy-policy.html.

- CDNJS

We use CDNJS to properly provide the content of our website. CDNJS is a service provided by Cloudflare, Inc. which acts as a content delivery network (CDN) on our website.

A CDN helps to make the content of our online offering, in particular files such as graphics or scripts, available more quickly with the help of regionally or internationally distributed servers. When you access this content, you establish a connection to Cloudflare, Inc. servers, whereby your IP address and possibly browser data such as your user agent are transmitted. This data is processed exclusively for the above-mentioned purposes and to maintain the security and functionality of CDNJS.

The specific storage period of the processed data cannot be influenced by us, but is determined by Cloudflare, Inc. Further information can be found in the privacy policy for CDNJS: https://www.cloudflare.com/privacypolicy/

- Fast Fonts

We use Fast Fonts from Monotype Imaging Inc, 600 Unicorn Park Drive, Woburn, Massachusetts 01801 USA, as a service to provide fonts for our online offering.

To obtain these fonts, you establish a connection to Monotype Imaging Inc. servers, whereby your IP address is transmitted.

The specific storage period of the processed data cannot be influenced by us, but is determined by Monotype Imaging Inc. Further information can be found in the privacy policy for Fast Fonts: https://www.monotype.com/legal/privacy-policy.

- Font Awesome CDN

We use Font Awesome to properly provide the content of our website. Font Awesome is a service of Fonticons, Inc. which acts as a Content Delivery Network (CDN) on our website.

A CDN helps to provide the content of our online offer, in particular files such as graphics or scripts, more quickly with the help of regionally or internationally distributed servers. When you access this content, you establish a connection to servers of Fonticons, Inc, Fonticons, Inc, 6 Porter Road Apartment 3R, Cambridge, MA 02140, USA, whereby your IP address and possibly browser data such as your user agent are transmitted. This data is processed exclusively for the above-mentioned purposes and to maintain the security and functionality of Font Awesome.

The specific storage period of the processed data cannot be influenced by us, but is determined by Fonticons, Inc. Further information can be found in the privacy policy for Font Awesome: https://cdn.fontawesome.com/privacy.

- Google Fonts

We use Google Fonts from Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, as a service to provide fonts for our online offering. To obtain these fonts, you establish a connection to the servers of Google Ireland Limited, whereby your IP address is transmitted.

The specific storage period of the processed data cannot be influenced by us, but is determined by Google Ireland Limited. Further information can be found in the privacy policy for Google Fonts: https://policies.google.com/privacy.

- Google Maps

We use the map service Google Maps to create directions. Google Maps is a service provided by Google Ireland Limited, which displays a map on our website.

When you access this content on our website, you establish a connection to the servers of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, whereby your IP address and possibly browser data such as your user agent are transmitted. This data is processed exclusively for the above-mentioned purposes and to maintain the security and functionality of Google Maps.

The specific storage period of the processed data cannot be influenced by us, but is determined by Google Ireland Limited. Further information can be found in the privacy policy for Google Maps: https://policies.google.com/privacy.

- JSDelivr CDN

We use JSDelivr CDN to properly provide the content of our website. JSDelivr CDN is a service provided by Prospect One, which acts as a content delivery network (CDN) on our website.

A CDN helps to make the content of our online offering, in particular files such as graphics or scripts, available more quickly with the help of regionally or internationally distributed servers. When you access this content, you establish a connection to the servers of Prospect One, Krolewska 65a, Krakow, Malopolskie 30-081, Poland, whereby your IP address and possibly browser data such as your user agent are transmitted. This data is processed exclusively for the above-mentioned purposes and to maintain the security and functionality of JSDelivr CDN.

The specific storage period of the processed data cannot be influenced by us, but is determined by Prospect One. Further information can be found in the privacy policy for JSDelivr CDN: https://www.jsdelivr.com/privacy-policy-jsdelivr-net.

- Vimeo video

We have integrated Vimeo Video on our website. Vimeo Video is a component of the Vimeo, LLC video platform that allows users to upload content, share it over the Internet and receive detailed statistics.

Vimeo Video enables us to integrate content from the platform into our website. Vimeo Video uses cookies and other browser technologies to evaluate user behaviour, recognize users and create user profiles. This information is used, among other things, to analyze the activity of the content listened to and to create reports.

When you access this content, you establish a connection to the servers of Vimeo, LLC, 555 W 18th St, New York, New York 10011, whereby your IP address and possibly browser data such as your user agent are transmitted.

The specific storage period of the processed data cannot be influenced by us, but is determined by Vimeo, LLC. Further information can be found in the privacy policy for Vimeo Video: https://vimeo.com/privacy.

- jQuery CDN

We use jQuery CDN to properly provide the content of our website. jQuery CDN is a service of jQuery, which acts as a content delivery network (CDN) on our website. A CDN helps to make the content of our online offering, in particular files such as graphics or scripts, available more quickly with the help of regionally or internationally distributed servers. When you access this content, you establish a connection to jQuery servers, whereby your IP address and possibly browser data such as your user agent are transmitted. This data is processed exclusively for the above-mentioned purposes and to maintain the security and functionality of jQuery CDN.

The specific storage period of the processed data cannot be influenced by us, but is determined by jQuery. Further information can be found in the privacy policy for jQuery CDN: https://www.stackpath.com/legal/privacy-statement/.

- Usercentrics A/S

We use Cookiebot by Usercentrics for our cookie management and display. Further information can be found in the privacy policy for Usercentrics A/S: https://www.cookiebot.com/de/privacy-policy/.

5. social media plug-ins

We use the social media plug-ins below on our website to make our company better known. You can see this via the corresponding icons on the website. We have configured these elements so that they are deactivated by default. If you use the services of these social networks independently of or in connection with our website or activate them by clicking on them, the social networks will evaluate your use of the plug-in. In this case, information about the plug-in is forwarded to the social networks. Your personal data will then be processed under the responsibility of this operator in accordance with its data protection provisions and with your consent. We do not receive any information about you from the operator.

We currently use the following platforms, whereby the identity and contact details of the platform operator can be found in the privacy policy:

- Facebook

www.facebook.com

Privacy policy: www.facebook.com/privacy/policy13

 

- Instagram

www.instagram.com

Privacy policy: https://privacycenter.instagram.com/policy

 

- Youtube

www.youtube.com

Privacy policy: https://policies.google.com/privacy?hl=de

 

- X (Twitter)

www.twitter.com

Privacy policy: https://twitter.com/de/privacy

 

- Tripadvisor

www.tripadvisor.ch

Privacy policy: https://tripadvisor.mediaroom.com/chde-privacy-policy

 

6. disclosure of personal data to third parties

In accordance with applicable law and within the scope of this Privacy Policy, we are entitled to transfer the personal data of users who wish to obtain services or products via the website to other third parties for our processing purposes or for their own processing purposes, or to have it transferred by third parties, in accordance with the purposes and legal bases of processing described above, insofar as this is necessary for the intended data processing.

We select our partners and data processors carefully and only pass on personal data if we have sufficient guarantees that they have suitable technical and organizational measures in place. Our partners and data processors are obliged to fully comply with Swiss and European data protection law at all times. Our partners and data processors are subject to confidentiality requirements and may only use your personal data to the extent necessary to fulfill the purpose for which your personal data was collected, unless otherwise required by law.

7 Duration of storage of personal data

We process your data for as long as required by our processing purposes, the statutory retention periods and our legitimate interests in processing for documentation and evidence purposes or for as long as storage is technically necessary. If there are no legal or contractual obligations to the contrary, we will delete or anonymize your data at the end of the storage or processing period as part of our normal processes.

8. protection of personal data - data security

We take appropriate security measures to protect the confidentiality, integrity and availability of your personal data, to protect it against unauthorized or unlawful processing and to counteract the risks of loss, unintentional alteration, unwanted disclosure or unauthorized access.

Security measures of a technical and organizational nature may include, for example, measures such as the encryption and pseudonymization of data, logging, access restrictions, the storage of backup copies, instructions to our employees, confidentiality agreements and controls. We protect your data transmitted via our website in transit using suitable encryption mechanisms. However, we can only secure areas that we control. We also oblige our contract processors to take appropriate security measures. However, it is generally not possible to completely rule out security risks; residual risks are unavoidable.

9 Rights of the data subject

Under certain circumstances, the applicable data protection law grants you the right to object to the processing of your data, in particular for the purposes of direct marketing, profiling for direct advertising and other legitimate interests in processing.

To make it easier for you to control the processing of your personal data, you also have the following rights in connection with our data processing, depending on the applicable data protection law:

  • the right to request information from us as to whether we are processing data about you and, if so, which data;
  • the right to have us correct (rectify) data if it is inaccurate;
  • the right to request the deletion of data;
  • the right to request that we provide you with certain personal data in a commonly used electronic format or transfer it to another controller
  • the right to withdraw consent where our processing is based on your consent
  • the right to request further information necessary to exercise these rights;

If you wish to exercise the above-mentioned rights against us, please contact us in writing (including signature); our contact details can be found in section 1. In order to rule out misuse, we must identify you by means of a copy of your ID.

Please note that these rights are subject to conditions, exceptions or restrictions under the applicable data protection law (e.g. to protect third parties or business secrets). We will inform you accordingly if necessary. Please also note that even after a request to delete your personal data, we must retain all or part of it within the scope of the statutory and contractual retention obligations. The deletion of your personal data may mean that you can no longer use our services.

Every data subject also has the right to enforce their claims in court or to lodge a complaint with the competent data protection authority.

10. priority of the additional conditions

Certain areas of the website may contain additional information, terms, conditions or statements ("Additional Terms"). In the event of any conflict between these General Terms of Use and the Additional Terms, the Additional Terms shall prevail.

11 Intellectual property rights - copyrights

Unless otherwise stated, Grand Casino Luzern is the exclusive owner of the intellectual property rights on the website, in particular the content and information on the website.

The intellectual property rights include all intellectual property rights of any kind, e.g: Copyrights, copyrights, texts, graphic design, user and graphic interfaces, photographs, trademarks, logos, video clips, products contained on the Website, software, patents, Internet domain names, data, database rights and all other intellectual property rights, whether registered or not. Downloading or copying content, images, photos or other files does not transfer any rights to the content.

All information and content on the website may only be downloaded and/or printed for private, non-commercial use. The complete or partial reproduction, distribution, modification, linking, presentation or other use of the website and its information and content for public or commercial purposes is only permitted with the prior written consent of Grand Casino Luzern. However, press photos of Grand Casino Luzern may be used for editorial purposes without prior consent and free of charge, provided they are taken from the website's public press archive.

12 Disclaimer

The information and content (including all texts, data, graphics and logos) on the website have been compiled with the utmost care. However, Grand Casino Luzern accepts no liability for its correctness, accuracy, availability, up-to-dateness and/or completeness. Forward-looking statements are made by Grand Casino Luzern to the best of its knowledge. However, actual results may differ significantly from these forecasts, as they depend on factors that are beyond the control of Grand Casino Luzern.

Liability claims against Grand Casino Luzern for damages of a material or immaterial nature arising from access to the website or the use or non-use of the published information, through misuse of the connection or through technical faults, are excluded to the extent permitted by law.

Grand Casino AG may amend, supplement or delete the content of the website at its own discretion and without prior notice and is under no obligation to update it. Use of or access to this website is at the user's own risk. Grand Casino Luzern, its customers or partners are not responsible for any damages, such as direct, indirect, incidental or consequential damages, allegedly caused by visiting this website and consequently accept no liability for such damages.

13 Applicable law and place of jurisdiction

Swiss law shall apply to all legal relationships between Grand Casino Luzern and the users of the website, to the exclusion of the Swiss Federal Act on Private International Law (PILA) and to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (Vienna Sales Convention). In the event of legal disputes between users of the website and Grand Casino Luzern, Lucerne shall be the exclusive place of jurisdiction.

14 Amendments

We may amend this Privacy Policy at any time without prior notice. The current version published on our website shall apply. If the data protection declaration is part of an agreement with you, we will inform you of the change by e-mail or other suitable means in the event of an update.

 

 

Opening hours

Jackpot Casino - Slot machine area

Sunday to Thursday

11:00 - 03:00

Friday, Saturday and before public holidays

11:00 - 05:00

Grand Jeu - table games area

Sunday to Thursday

15:00 - 03:00

Friday, Saturday and before public holidays

15:00 - 05:00