You can change your cookie settings by clicking on the round icon in the top left-hand corner of your screen.
Products and Target Audience
The products offered on the Grand Casino Luzern website are generally available whilst stocks last. The offer and the entire website are intended exclusively for adults resident in Switzerland.
No warranty
The information and content (including all text, data, graphics and logos) on the website have been compiled with the utmost care. However, Grand Casino Luzern accepts no liability for their correctness, accuracy, availability, timeliness and/or completeness.
Forward-looking statements are made by Grand Casino Lucerne to the best of its knowledge. Actual results may, however, differ significantly from these forecasts, as they depend, among other things, on factors beyond the control of Grand Casino Lucerne.
Grand Casino Luzern is under no obligation to update or keep the information and content contained on the website up to date. Nor can Grand Casino Luzern guarantee that the website is free from viruses or errors.
Intellectual property rights
Unless otherwise stated, Grand Casino Luzern is the sole owner of the intellectual property rights to the website, in particular the content and information on the website.
Intellectual property rights encompass all intellectual property rights of any kind, for example: copyrights, texts, graphic design, user and graphic interfaces, photographs, trademarks, logos, video clips, products featured on the website, software, patents, internet domain names, data, database rights and all other intellectual property rights, whether registered or not. Downloading or copying content, images, photographs or other files does not transfer any rights in respect of the content.
All information and content on the website may be downloaded and/or printed exclusively for private, non-commercial use. The reproduction, distribution, modification, linking, display or any other use of the website, as well as its information and content, in whole or in part, for public or commercial purposes is permitted only with the prior written consent of Grand Casino Luzern. Press images of Grand Casino Luzern may, however, be used for editorial purposes without prior consent and free of charge, provided they originate from the website’s public press archive.
Disclaimer
Claims for damages against Grand Casino Luzern for material or immaterial losses arising from access to the website or the use or non-use of the published information, through misuse of the connection or through technical faults are excluded to the extent permitted by law.
Grand Casino Lucerne does not guarantee that the use of the material displayed on the website does not infringe the rights of third parties.
References and links
The website may contain references and links (so-called hyperlinks) to third-party websites and vice versa. Grand Casino Luzern merely provides access to third-party websites via these links.
Access to and use of such third-party websites is at the user’s own risk. Grand Casino Luzern has no influence whatsoever on the design, content or offers of the linked sites. Information and services provided by linked websites are entirely the responsibility of the respective third party.
Data Protection
This website is provided to you by Grand Casino Luzern AG and Kursaal-Casino AG Luzern, Haldenstrasse 6, CH-6006 Lucerne (hereinafter referred to as “Grand Casino Luzern” or “we”). With this privacy policy, Grand Casino Luzern wishes to inform you about which personal data is collected and processed in connection with the use of the website, for what purposes this personal data is used and to whom it may be disclosed.
Personal data refers to any information relating to an identified or identifiable natural person (e.g. surname, first name, address, email address, date of birth or telephone number). Processing encompasses any handling of personal data (e.g. storage, disclosure, collection, deletion or retention).
Grand Casino Luzern is certified with the “GoodPrivacy” label and to ISO/IEC 27001. As a rule, you can access the Grand Casino Luzern website without having to provide any personal details. However, if personal data is required in specific cases (e.g. when using the contact form or making a booking), you will be notified in advance. This data, which you provide to us voluntarily, as well as all other data you leave behind when visiting our website (e.g. IP address, browser version, etc.), will be processed by us in accordance with the new Federal Act on Data Protection (nDSG) and used exclusively for the stated purpose.
If you provide us with personal data relating to other individuals (e.g. family members, colleagues), please ensure that these individuals are aware of this privacy policy and only provide us with their personal data if you are authorised to do so and if such personal data is accurate.
By accessing this website and its subpages (hereinafter: ‘the website’), you agree to the following terms and conditions. If you do not agree to these terms and conditions, please refrain from accessing the website.
- Data controller
Grand Casino Luzern, Haldenstrasse 6, CH-6006 Lucerne, is responsible for the data processing described here, unless otherwise stated in individual cases.
For any questions or concerns regarding personal data or data protection matters, please contact:
Grand Casino Luzern AG
Data Protection Officer
Haldenstrasse 6
CH-6006 Lucerne
Email: datenschutz@grandcasinoluzern.ch
Tel.: 041 418 56 56
2. Collection and processing of personal data
We primarily process personal data that we receive in the course of our business relationship with you and other business partners, as well as other persons involved, or that we collect from users when operating our website and other applications.
Where permitted, we also obtain certain data from publicly accessible sources (e.g. debt collection registers, land registers, commercial registers, the press, the internet) or receive such data from other companies within Grand Casino Luzern AG, from public authorities and other third parties.
In addition to the data you provide to us directly, the categories of personal data we receive about you from third parties include, in particular, information from public registers, information we obtain in connection with administrative and judicial proceedings, information relating to your professional roles and activities, information about you in correspondence and meetings with third parties, credit reports, information about you provided to us by people in your circle (family, advisers, legal representatives, etc.), your delivery address, powers of attorney, information regarding compliance with legal requirements such as anti-money laundering and export restrictions, information from banks, insurance companies, distribution partners and other contractual partners of ours regarding your use of or provision of services (e.g. payments made), information from the media and the internet relating to you (where appropriate in specific cases, e.g. in the context of a job application, press review, marketing/sales, etc.), Your addresses and, where applicable, interests and other socio-demographic data (for marketing purposes), Data relating to the use of the website (e.g. IP address, cookies, date and time of visit, pages and content accessed, functions used, referring website, location data).
3. Purpose of processing and legal basis
All personal data collected via the website is processed in accordance with the new Swiss Data Protection Act.
Where we ask for your consent for specific processing activities, we will inform you separately of the relevant purposes of the processing. Where you have given us your consent to process personal data for specific purposes, we will process your personal data within the scope of and on the basis of this consent, provided that we have no other legal basis and that such a basis is required. You may withdraw your consent at any time by written notice (by post) or, unless otherwise stated or agreed, by email to us at any time with effect for the future; our contact details can be found in Section 1 of this Privacy Policy.
To withdraw your consent to online tracking, please refer to Section 4 of this Privacy Policy; if you have a user account, you may also withdraw your consent or contact us via the relevant website or other service where applicable. As soon as we have received notification of the withdrawal of your consent, we will no longer process your data for the purposes to which you originally consented, unless we have another legal basis for doing so. Withdrawing your consent does not affect the lawfulness of the processing carried out on the basis of your consent up to the point of withdrawal.
Where we do not ask for your consent to processing, we base the processing of your personal data on the fact that the processing is necessary for the performance of a contract with you (or the body you represent) or that we or third parties have a legitimate interest in pursuing the purposes and associated objectives described below and in being able to implement the corresponding measures.
entity you represent) or that we or third parties have a legitimate interest in pursuing the purposes and associated objectives described below and in being able to implement the corresponding measures. Our legitimate interests also include compliance with legal requirements, insofar as this is not already recognised as a legal basis by the applicable data protection law. This also includes the marketing of our services, and the interest in managing and developing our company, including its operational activities, securely and efficiently.
If we receive sensitive data (e.g. health data, information on political, religious or philosophical views, or biometric data for identification purposes), we may also process your data on other legal grounds, e.g. in the event of disputes due to the necessity of processing for potential legal proceedings or the enforcement or defence of legal claims. In individual cases, other legal grounds may apply, which we will communicate to you separately where necessary.
Any disclosure of personal data will only take place for the purpose of processing bookings, on the basis of legal provisions and/or official orders.
The following list provides an overview of the purposes for which Grand Casino Luzern collects and processes personal data.
3.1. Aleno
Table reservations for the Olivo restaurant are made via the service provider aleno AG (Technoparkstrasse 1, 8005 Zurich, Switzerland). When you click the “Book a table now” button on the website, your browser will redirect you to an aleno website where you can make a reservation. The data entered in the booking form is processed by aleno. Aleno provides a cloud-based restaurant management system and processes personal data, in particular for the management of customer bookings and the analysis of restaurant visits. Further information on data protection at aleno can be found at: www.aleno.me/de/ppa. By making a reservation on our website, you consent to the data collected during your visit to our website being forwarded to aleno.
3.2. Purpose: Processing of job applications
To process job applications, the browser links to the website recruiter.grandcasinoluzern.ch operated by heroes GmbH, where you can enter your details. Access to the heroes backend is only possible from the Grand Casino Luzern network. The data entered in the form is processed exclusively by the Human Resources department of Grand Casino Luzern.
3.3. Purpose: Administration of events and other occasions, promotions, competitions and tournaments, including travel and prize-giving ceremonies
You have the opportunity to take part in promotions, competitions, tournaments and other events organised by Grand Casino Luzern. To enable you and any accompanying person to take part in these activities, it is necessary for your personal data to be processed for the administration of your participation.
3.4. Purpose: Communication (relates to my.club memberships and newsletter subscriptions)
Grand Casino Luzern communicates with its my.club members and newsletter subscribers via various communication channels, e.g. email, mobile phone and other similar channels.
Messages from Grand Casino Luzern may contain information about Grand Casino Luzern, the availability and security of gaming services, reminders and marketing announcements from Grand Casino Luzern and its business partners. In the case of the Member Club, please note that members cannot unsubscribe from the customer club’s service messages insofar as these messages contain customer information, security notices and legal notices.
Certain communications are necessary to enable Grand Casino Luzern to fulfil its obligations arising from your membership of the customer club, e.g. reminders regarding the expiry of the my.club card. Other communications are based on a legitimate interest in being able to send you information about my.club, products and services, and promotions.
3.5. Purpose: Personal exclusion list (gambling ban)
If you wish to be excluded from gambling or are required to be excluded, your personal data (identity, date of issue, the type of exclusion and the name of the casino that imposed the exclusion) will be entered into an exclusion list. This list must also be consulted by other Swiss casinos and lotteries. The processing is necessary to fulfil one or more legal obligations of Grand Casino Luzern (Art. 76 et seq. BGS and Art. 87 et seq. VGS).
3.6. E-GUMA®
Voucher purchases are processed via the software provider E-GUMA® (Idea Creation GmbH, Walchestrasse 15, CH-8006 Zurich). When you click on the ‘Order vouchers’ link on the website, your browser will redirect you to an E-GUMA® website. E-GUMA® collects data for the purposes of establishing a connection to the website, using the website, and ensuring system security and stability. The applicable privacy policies of E-GUMA® can be found here: Privacy Policy – Grand Casino Luzern AG (e-guma.ch)
3.7. Ticketcorner
Ticket sales for events are handled via Ticketcorner (Ticketcorner AG, Riedmatt-Center, 8153 Rümlang, Switzerland). When you click on the “Ticketcorner” button/link on the website, your browser will redirect you to a Ticketcorner website. Ticketcorner collects personal data for the purpose of providing functional websites and delivering their content and services. You can find Ticketcorner’s current privacy policy here: Ticketcorner – Privacy Policy
3.8. Casineum WhatsApp group
When using our WhatsApp group to provide information to Casineum guests, your contact details are used by Grand Casino Luzern AG exclusively for this purpose. The group is set up in such a way that only Grand Casino Luzern, as the administrator, can send messages. Your data will neither be passed on to third parties nor used for any other purposes. However, we would like to point out that other members of the group can view your mobile number. By joining the WhatsApp group, you agree that other members may view your telephone number.
3.9. Incert (Ticket Shop)
3.9.1 Data processing by Incert
Ticket sales for our poker tournaments are handled by the service provider Incert (Incert eTourismus GmbH & Co KG, Leonfeldner Strasse 328, 4040 Linz, Austria). When you click on the ‘Buy ticket’ button/link on our website, you will be redirected to an Incert website where you can complete your order.
The data entered during the ordering process is processed by Incert. Incert collects personal data for the purpose of providing functional websites and delivering their content and services.
Further information on data protection at Incert can be found at:
https://www.incert.at/en/data-protection/
and information on cookies and consent at:
https://support.incert.at/hc/de/articles/11882320952861-Cookies-Consent
By using the ticket shop, you agree that the data collected during your visit to our website may be passed on to Incert.
3.9.2 Information on online gambling and Visa payments
Where payments are made using Visa cards in connection with online gambling services, the following additional information applies:
Online gambling may be prohibited by law in the country or jurisdiction in which you are located. If this is the case, you are not authorised to use your payment card to carry out this transaction.
It is the cardholder’s responsibility to familiarise themselves with and comply with the applicable laws and regulations regarding card-not-present gambling in their country of residence or domicile.
Participation in gambling is prohibited for persons who have not reached the statutory minimum age.
The applicable rules of the game, as well as the terms and conditions regarding cancellations, refunds and payouts, are available on the relevant offer or payment page.
We recommend that you keep a copy of your transaction receipts as well as the applicable terms, guidelines and rules of play.
4. Third-party online tracking and advertising technologies
On our website, we use various techniques that enable us and third parties engaged by us to recognise you during your visit and, in some circumstances, to track you across multiple visits.
Grand Casino Luzern uses cookies on the website. Cookies are small text files that are stored permanently or temporarily on your computer when you visit the website. The purpose of cookies is, in particular, to analyse website usage for statistical evaluation and for continuous improvement. You can disable cookies in your browser settings at any time, either completely or partially. If cookies are disabled, you may no longer be able to access all the website’s features.
In addition to cookies that are only used during a session and deleted after your visit to the website (“session cookies”), cookies may also be used to store user settings and other information for a specific period (e.g. two years) (“permanent cookies”). However, you can configure your browser to reject cookies, store them only for a single session, or delete them early. Most browsers are set by default to accept cookies.
By using our website and consenting to receive newsletters and other marketing emails, you agree to the use of these technologies. If you do not wish to do so, you must adjust your browser or email programme settings accordingly.
We use the following cookies:
Essential
Essential cookies help make a website usable by enabling basic functions such as page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Statistics
Statistics cookies help website owners understand how visitors interact with websites by collecting and reporting information anonymously.
Preference
Preference cookies allow a website to remember information that affects the way a website behaves or looks, such as your preferred language or the region you are in.
Marketing
Marketing cookies are used to track visitors across websites. The aim is to display adverts that are relevant and appealing to the individual user and are therefore more valuable to publishers and third-party advertisers.
Unclassified
Unclassified cookies are cookies that we are currently trying to classify, in collaboration with the providers of individual cookies.
4.1. Categories of cookies
The following cookies are used on the website:
• __cf_bm:
The __cf_bm cookie is required to support Cloudflare Bot Management, which is currently in private beta. As part of our bot
management service, this cookie helps manage incoming traffic that meets the criteria for bots.
4.2. Use of third-party providers
We may also integrate other third-party services on our website. Please note that if you click on a link to a third-party website (e.g. Google, social media or other websites), you will be redirected to a website over which we have no control and to which our privacy policy no longer applies. Use of and interaction with another website are subject to the terms of use, privacy policies and notices of that third-party website. We recommend that you read the terms of use, privacy policies and notices of other websites carefully before submitting personal data via that website. We are not responsible or liable for the content or data processing practices of such third-party websites.
We currently use services provided by the following service providers:
• AddThis
We have integrated AddThis into our website. AddThis is a service provided by Add This, LLC. We use AddThis by placing share buttons on our website, enabling website visitors to share content on social networks and apps such as Facebook, Twitter, Pinterest, LinkedIn, Google+, WhatsApp and other services. When you access this content, you establish a connection to servers operated by Add This, LLC, Vienna, Virginia, USA, whereby your IP address is transmitted in an anonymised form. According to AddThis, no personal data is processed.
We have no influence over the specific storage period of the processed data; this is determined by Add This, LLC. Further information can be found in the AddThis privacy policy: https://www.oracle.com/legal/privacy/addthis-privacy-policy.html.
• CDNJS
We use CDNJS to ensure the proper delivery of our website’s content. CDNJS is a service provided by Cloudflare, Inc., which acts as a Content Delivery Network (CDN) on our website.
A CDN helps to deliver content from our online offering, in particular files such as graphics or scripts, more quickly with the aid of servers distributed regionally or internationally. When you access this content, you establish a connection to Cloudflare, Inc.’s servers, whereby your IP address and, where applicable, browser data such as your user agent are transmitted. This data is processed exclusively for the purposes mentioned above and to maintain the security and functionality of CDNJS.
We have no influence over the specific retention period of the processed data; this is determined by Cloudflare, Inc. Further information can be found in the privacy policy for CDNJS: https://www.cloudflare.com/privacypolicy/
• Fast Fonts
We use Fast Fonts from Monotype Imaging Inc., 600 Unicorn Park Drive, Woburn, Massachusetts 01801 USA, as a service for providing fonts for our online offering.
To access these fonts, a connection is established with Monotype Imaging Inc.’s servers, during which your IP address is transmitted.
We have no influence over the specific storage period of the processed data; this is determined by Monotype Imaging Inc. Further information can be found in the privacy policy for Fast Fonts: https://www.monotype.com/legal/privacy-policy.
• Font Awesome CDN
We use Font Awesome to ensure the proper delivery of our website’s content. Font Awesome is a service provided by Fonticons, Inc., which acts as a Content Delivery Network (CDN) on our website.
A CDN helps to deliver content from our online offering, in particular files such as graphics or scripts, more quickly with the aid of servers distributed regionally or internationally. When you access this content, you establish a connection to servers operated by Fonticons, Inc., Fonticons, Inc., 6 Porter Road, Apartment 3R, Cambridge, MA 02140, USA, whereby your IP address and, where applicable, browser data such as your user agent are transmitted. This data is processed exclusively for the purposes mentioned above and to maintain the security and functionality of Font Awesome.
We have no influence over the specific storage period of the processed data; this is determined by Fonticons, Inc. Further information can be found in the privacy policy for Font Awesome: https://cdn.fontawesome.com/privacy.
• Google Fonts
We use Google Fonts from Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, as a service for providing fonts for our online offering. To access these fonts, a connection is established with servers operated by Google Ireland Limited, during which your IP address is transmitted.
We have no influence over the specific storage period of the processed data; this is determined by Google Ireland Limited. Further information can be found in the privacy policy for Google Fonts: https://policies.google.com/privacy.
• Google Maps
We use the Google Maps map service to generate directions. Google Maps is a service provided by Google Ireland Limited, which displays a map on our website.
When you access this content on our website, you establish a connection to the servers of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, whereby your IP address and, where applicable, browser data such as your user agent are transmitted. This data is processed exclusively for the purposes mentioned above and to maintain the security and functionality of Google Maps.
We have no influence over the specific retention period of the processed data; this is determined by Google Ireland Limited. Further information can be found in the Google Maps Privacy Policy: https://policies.google.com/privacy.
• JSDelivr CDN
We use JSDelivr CDN to ensure the proper delivery of our website’s content. JSDelivr CDN is a service provided by Prospect One, which acts as a Content Delivery Network (CDN) on our website.
A CDN helps to deliver content from our online offering, in particular files such as graphics or scripts, more quickly with the aid of servers distributed regionally or internationally. When you access this content, you establish a connection to servers operated by Prospect One, Krolewska 65a, Krakow, Malopolskie 30-081, Poland, whereby your IP address and, where applicable, browser data such as your user agent are transmitted. This data is processed exclusively for the purposes mentioned above and to maintain the security and functionality of JSDelivr CDN.
We have no influence over the specific retention period of the processed data; this is determined by Prospect One. Further information can be found in the privacy policy for JSDelivr CDN: https://www.jsdelivr.com/privacy-policy-jsdelivr-net.
• Vimeo Video
We have integrated Vimeo Video into our website. Vimeo Video is a component of the video platform provided by Vimeo, LLC, which allows users to upload content, share it via the internet and receive detailed statistics.
Vimeo Video enables us to integrate content from the platform into our website. Vimeo Video uses cookies and other browser technologies to analyse user behaviour, recognise users and create user profiles. This information is used, amongst other things, to analyse the activity of the content accessed and to generate reports.
When you access this content, you establish a connection to servers belonging to Vimeo, LLC, 555 W 18th St, New York, New York 10011, whereby your IP address and, where applicable, browser data such as your user agent are transmitted.
We have no influence over the specific retention period of the processed data; this is determined by Vimeo, LLC. Further information can be found in the privacy policy for Vimeo Video: https://vimeo.com/privacy.
• jQuery CDN
We use jQuery CDN to ensure the proper delivery of our website’s content. jQuery CDN is a service provided by jQuery, which acts as a Content Delivery Network (CDN) on our website. A CDN helps to deliver content from our online offering, in particular files such as graphics or scripts, more quickly with the aid of servers distributed regionally or internationally. When you access this content, you establish a connection to jQuery’s servers, whereby your IP address and, where applicable, browser data such as your user agent are transmitted. This data is processed exclusively for the purposes mentioned above and to maintain the security and functionality of jQuery CDN.
We have no influence over the specific retention period of the processed data; this is determined by jQuery. Further information can be found in the privacy policy for jQuery CDN: https://www.stackpath.com/legal/privacy-statement/.
• Usercentrics A/S
We use Cookiebot by Usercentrics for our cookie management and display. Further information can be found in the privacy policy for Usercentrics A/S: https://www.cookiebot.com/de/privacy-policy/.
5. Social media plug-ins
We use the social media plug-ins listed below on our website to raise awareness of our company. You can see this via the relevant icons on the website. We have configured these elements so that they are disabled by default. If you use the services of these social networks independently or in connection with our website, or activate them by clicking on them, the social networks will analyse your use of the plug-in. In this case, information via the plug-in is forwarded to the social networks. The processing of your personal data is then carried out under the responsibility of the respective operator in accordance with their privacy policy and with your consent. We do not receive any information about you from the operator.
We currently use the following platforms; the identity and contact details of the platform operator can be found in the respective privacy policy:
www.facebook.com
Privacy policy: www.facebook.com/privacy/policy13
www.instagram.com
Privacy policy: https://privacycenter.instagram.com/policy
• YouTube
www.youtube.com
Privacy policy: https://policies.google.com/privacy?hl=de
• X (Twitter)
www.twitter.com
Privacy policy: https://twitter.com/de/privacy
• Tripadvisor
Privacy policy: https://tripadvisor.mediaroom.com/chde-privacy-policy
6. Disclosure of personal data to third parties
In accordance with applicable law and within the scope of this privacy policy, we are entitled to transfer the personal data of users who wish to obtain services or products via the website to other third parties for our processing purposes or for their own processing purposes, in accordance with the purposes and legal bases for processing described above, or to have such data transferred by third parties, insofar as this is necessary for the intended data processing.
We select our partners and data processors carefully and only disclose personal data where there is sufficient assurance that they have appropriate technical and organisational measures in place. Our partners and data processors are obliged to comply fully with Swiss and European data protection law at all times. Our partners and data processors are subject to confidentiality requirements and may only use your personal data to the extent necessary to fulfil the purpose for which your personal data was collected, unless otherwise required by law.
7. Retention period for personal data
We process your data for as long as required by our processing purposes, the statutory retention periods and our legitimate interests in processing for documentation and evidential purposes, or where storage is technically necessary. Unless there are any legal or contractual obligations to the contrary, we will delete or anonymise your data once the storage or processing period has expired as part of our standard procedures.
8. Protection of personal data – data security
We take appropriate security measures to safeguard the confidentiality, integrity and availability of your personal data, to protect it against unauthorised or unlawful processing, and to counter the risks of loss, accidental alteration, unauthorised disclosure or unauthorised access.
Security measures of a technical and organisational nature may include, for example, measures such as the encryption and pseudonymisation of data, logging, access restrictions, the storage of backup copies, instructions to our employees, confidentiality agreements and controls. We protect the data you transmit via our website during transmission using appropriate encryption mechanisms. However, we can only secure areas that we control. We also require our data processors to implement appropriate security measures. However, security risks cannot generally be completely ruled out; residual risks are unavoidable.
9. Rights of the data subject
Under certain circumstances, applicable data protection law grants you the right to object to the processing of your data, in particular for the purposes of direct marketing, profiling for direct marketing and other legitimate interests in processing.
To help you exercise control over the processing of your personal data, you also have the following rights in connection with our data processing, depending on the applicable data protection law:
- the right to request information from us as to whether and which data we process about you;
- the right to have data corrected (rectified) if it is inaccurate;
- the right to request the erasure of data;
- the right to request that we provide certain personal data in a commonly used electronic format or transfer it to another controller;
- the right to withdraw consent, where our processing is based on your consent;
- the right to receive, upon request, further information necessary for the exercise of these rights;
If you wish to exercise the above rights, please contact us in writing (including your signature) at our premises; our contact details can be found in section 1. To prevent misuse, we must verify your identity by means of a copy of your ID.
Please note that these rights are subject to conditions, exceptions or restrictions under applicable data protection law (e.g. to protect third parties or trade secrets). We will inform you accordingly where necessary. Please also note that even following a request to delete your personal data, we may be required to retain all or part of it in accordance with statutory and contractual retention obligations. The deletion of your personal data may result in you no longer being able to use our services.
Every data subject also has the right to enforce their claims in court or to lodge a complaint with the competent data protection authority.
10. Precedence of the Additional Terms
Certain sections of the website may contain additional information, terms, conditions or statements (‘Additional Terms’). Should these General Terms of Use conflict with the Additional Terms, the Additional Terms shall prevail.
11. Intellectual Property Rights – Copyright
Unless otherwise stated, Grand Casino Luzern is the sole owner of the intellectual property rights to the website, in particular the content and information on the website.
Intellectual property rights include all intellectual property rights of any kind, for example: copyrights, texts, graphic design, user and graphic interfaces, photographs, trademarks, logos, video clips, products contained on the website, software, patents, internet domain names, data, database rights and all other intellectual property rights, whether registered or not. Downloading or copying content, images, photos or other files does not transfer any rights in respect of the content.
All information and content on the website may be downloaded and/or printed exclusively for private, non-commercial use. The complete or partial reproduction, distribution, modification, linking, display or any other use of the website and its information and content for public or commercial purposes is permitted only with the prior written consent of Grand Casino Luzern. Press images of Grand Casino Luzern may, however, be used for editorial purposes without prior consent and free of charge, provided they originate from the website’s public press archive.
12. Disclaimer
The information and content (including all text, data, graphics and logos) on the website have been compiled with the utmost care. However, Grand Casino Luzern accepts no liability for their correctness, accuracy, availability, timeliness and/or completeness. Forward-looking statements are made by Grand Casino Lucerne to the best of its knowledge. Actual results may, however, differ significantly from these forecasts, as they depend, among other things, on factors beyond the control of Grand Casino Lucerne.
Claims for damages against Grand Casino Luzern for material or immaterial losses arising from access to the website or the use or non-use of the published information, through misuse of the connection or through technical faults are excluded to the extent permitted by law.
Grand Casino AG may, at its own discretion and without prior notice, amend, supplement or delete the content on the website and is under no obligation to update it. Use of this website or access to it is at the user’s own risk. Grand Casino Lucerne, its customers or partners are not liable for any damages, such as direct, indirect, incidental or consequential damages, allegedly caused by visiting this website and therefore accept no liability for such damages.
13. Applicable law and jurisdiction
Swiss law applies to all legal relationships between Grand Casino Luzern and the users of the website, to the exclusion of the Federal Act on Private International Law (IPRG) and the United Nations Convention on Contracts for the International Sale of Goods (Vienna Sales Convention). In the event of legal disputes between users of the website and Grand Casino Luzern, Lucerne shall be the exclusive place of jurisdiction.
14. Amendments
We may amend this Privacy Policy at any time without prior notice. The current version published on our website shall apply. Where the Privacy Policy forms part of an agreement with you, we will inform you of any changes by email or by other appropriate means in the event of an update.