You can change your cookie settings by clicking on the round icon in the top left-hand corner of your screen.
Products and Target Audience
The products offered on the Grand Casino Luzern website are generally available whilst stocks last. The range of products and the website as a whole are intended exclusively for adults resident in Switzerland.
No warranty
The information and content (including all text, data, graphics and logos) on the website have been compiled with the utmost care. However, Grand Casino Luzern accepts no liability for their correctness, accuracy, availability, timeliness and/or completeness.
Forward-looking statements are made by Grand Casino Lucerne to the best of its knowledge. Actual results may, however, differ materially from these forecasts, as they depend, amongst other things, on factors beyond Grand Casino Lucerne’s control.
Grand Casino Luzern is under no obligation to update or keep the information and content contained on the website up to date. Nor can Grand Casino Luzern guarantee that the website is free from viruses or errors.
Intellectual property rights
Unless otherwise stated, Grand Casino Luzern is the sole owner of the intellectual property rights to the website, in particular the content and information on the website.
Intellectual property rights encompass all intellectual property rights of any kind, for example: copyrights, texts, graphic design, user and graphical interfaces, photographs, trade marks, logos, video clips, products featured on the website, software, patents, internet domain names, data, database rights and all other intellectual property rights, whether registered or not. Downloading or copying content, images, photographs or other files does not confer any rights in respect of the content.
All information and content on the website may be downloaded and/or printed out exclusively for private, non-commercial use. The reproduction, distribution, modification, linking, display or any other use of the website, as well as its information and content, in whole or in part, for public or commercial purposes is permitted only with the prior written consent of Grand Casino Luzern. Press images of Grand Casino Luzern, however, may be used for editorial purposes without prior consent and free of charge, provided they originate from the website’s public press archive.
Disclaimer
Claims for damages against Grand Casino Luzern arising from material or immaterial damage resulting from access to the website or the use or non-use of the published information, from misuse of the connection or from technical faults are excluded to the extent permitted by law.
Grand Casino Lucerne does not guarantee that the use of the material displayed on the website does not infringe the rights of third parties.
References and links
The website may contain references and links (so-called hyperlinks) to third-party websites and vice versa. By providing these links, Grand Casino Luzern merely facilitates access to third-party websites.
Access to and use of such third-party websites is at the user’s own risk. Grand Casino Luzern has no influence whatsoever over the design, content or offers of the linked sites. Information and services provided by linked websites are entirely the responsibility of the respective third party.
Data Protection
This website is provided to you by Grand Casino Luzern AG and Kursaal-Casino AG Luzern, Haldenstrasse 6, CH-6006 Lucerne (hereinafter referred to as ‘Grand Casino Luzern’ or ‘we’). With this privacy policy, Grand Casino Luzern wishes to inform you about what personal data is collected and processed in connection with the use of the website, for what purposes this personal data is used and to whom it may be disclosed.
Personal data refers to any information relating to an identified or identifiable natural person (e.g. surname, first name, address, email address, date of birth or telephone number). Processing encompasses any handling of personal data (e.g. storage, disclosure, collection, erasure or retention).
Grand Casino Luzern is certified with the ‘GoodPrivacy’ and ‘ISO/IEC 27001’ labels. As a general rule, you can access the Grand Casino Luzern website without having to provide any personal details. However, if personal data is required in specific cases (e.g. when using the contact form or making a booking), you will be notified of this in advance. This data, which you provide to us voluntarily, as well as all other data that you leave behind when visiting our website (e.g. IP address, browser version, etc.), will be processed by us in accordance with the new Federal Act on Data Protection (nDSG) and used exclusively for the stated purpose.
If you provide us with personal data relating to other individuals (e.g. family members, colleagues), please ensure that these individuals are aware of this privacy policy and only disclose their personal data to us if you are authorised to do so and if such personal data is accurate.
By accessing this website and its sub-pages (hereinafter: ‘the website’), you agree to the following terms and conditions. If you do not agree to these terms and conditions, please refrain from accessing the website.
- Data controller
Grand Casino Luzern, Haldenstrasse 6, CH-6006 Lucerne, is the data controller for the data processing described here, unless otherwise stated in individual cases.
For any questions or enquiries regarding personal data or data protection matters, please contact:
Grand Casino Luzern AG
Data Protection Officer
Haldenstrasse 6
CH-6006 Lucerne
Email: datenschutz@grandcasinoluzern.ch
Tel.: 041 418 56 56
2. Collection and processing of personal data
We primarily process personal data that we receive in the course of our business relationship with you and other business partners, as well as other individuals involved in such relationships, or that we collect from users whilst operating our website and other applications.
Where permitted, we also obtain certain data from publicly accessible sources (e.g. debt enforcement registers, land registers, commercial registers, the press, the internet) or receive such data from other companies within Grand Casino Luzern AG, from public authorities and other third parties.
In addition to the data you provide to us directly, the categories of personal data we receive about you from third parties include, in particular, information from public registers, information we obtain in connection with administrative and judicial proceedings, information relating to your professional roles and activities, information about you contained in correspondence and meetings with third parties, credit reports, information about you provided to us by people in your circle (family, advisers, legal representatives, etc.), your delivery address, powers of attorney, information relating to compliance with legal requirements such as anti-money laundering and export restrictions, information from our banks, insurance companies, distribution partners and other contractual partners regarding your use of or provision of services (e.g. payments made), information about you from the media and the internet (where appropriate in specific cases, e.g. in the context of a job application, press review, marketing/sales, etc.), your addresses and, where applicable, interests and other socio-demographic data (for marketing purposes), data relating to your use of the website (e.g. IP address, cookies, date and time of visit, pages and content accessed, functions used, referring website, location data).
3. Purpose of processing and legal bases
All personal data collected via the website is processed in accordance with the new Swiss Data Protection Act.
Where we ask for your consent for specific processing activities, we will inform you separately of the relevant purposes of the processing. Where you have given us your consent to process personal data for specific purposes, we will process your personal data within the scope of and on the basis of that consent, provided that we have no other legal basis and that such a basis is required. You may withdraw your consent at any time with future effect by sending us written notice (by post) or, unless otherwise stated or agreed, by email; our contact details can be found in section 1 of this privacy policy.
To withdraw your consent to online tracking, please refer to Section 4 of this Privacy Policy; where you have a user account, you may also withdraw your consent or contact us via the relevant website or other service, where applicable. As soon as we have received notification of the withdrawal of your consent, we will no longer process your data for the purposes to which you originally consented, unless we have another legal basis for doing so. Withdrawing your consent does not affect the lawfulness of any processing carried out on the basis of your consent prior to its withdrawal.
Where we do not ask for your consent to processing, we base the processing of your personal data on the fact that such processing is necessary for the performance of a contract with you (or the organisation
entity you represent), or on the fact that we or third parties have a legitimate interest in pursuing the purposes and associated objectives described below and in being able to carry out the relevant measures. Our legitimate interests also include compliance with legal requirements, insofar as this is not already recognised as a legal basis under the applicable data protection law. This also includes the marketing of our services, and the interest in managing and further developing our company, including its day-to-day operations, securely and efficiently.
Where we receive sensitive data (e.g. health data, information on political, religious or philosophical views, or biometric data for identification purposes), we may also process your data on other legal grounds, e.g. in the event of disputes, where processing is necessary for potential legal proceedings or for the enforcement or defence of legal claims. In individual cases, other legal grounds may apply, which we will communicate to you separately where necessary.
Any disclosure of personal data takes place solely for the purpose of processing bookings, in accordance with statutory provisions and/or official orders.
The list below provides an overview of the purposes for which Grand Casino Luzern collects and processes personal data.
3.1. Aleno
Table reservations for the Olivo restaurant are made via the service provider aleno AG (Technoparkstrasse 1, 8005 Zurich, Switzerland). When you click on the ‘Book a table now’ button on the website, your browser will redirect you to an aleno website where you can make your reservation. The data entered in the booking form is processed by aleno. Aleno provides a cloud-based restaurant management system and processes personal data, in particular for the management of customer bookings and the analysis of restaurant visits. Further information on data protection at aleno can be found at: www.aleno.me/de/ppa. By making a reservation on our website, you consent to the data collected during your visit to our website being passed on to aleno.
3.2. Purpose: Processing of job applications
To process job applications, your browser will redirect you to the website recruiter.grandcasinoluzern.ch operated by heroes GmbH, where you can enter your details. Access to the heroes backend is only possible from the Grand Casino Luzern network. The data entered in the form is processed exclusively by the Human Resources department of Grand Casino Luzern.
3.3. Purpose: Administration of events and other occasions, promotions, competitions and tournaments, including travel and prize-giving ceremonies
You have the opportunity to take part in promotions, competitions, tournaments and other events organised by Grand Casino Luzern. In order for you and any accompanying person to take part in these activities, it is necessary for your personal data to be processed for the purposes of administering your participation.
3.4. Purpose: Communication (relates to my.club memberships and newsletter subscriptions)
Grand Casino Luzern communicates with its my.club members and newsletter subscribers via various communication channels, e.g. email, mobile phone and other similar channels.
Messages from Grand Casino Luzern may contain information about Grand Casino Luzern, the availability and security of gaming services, reminders and marketing announcements from Grand Casino Luzern and its business partners. With regard to the members’ club, please note that members cannot unsubscribe from the members’ club’s service messages insofar as these messages contain customer information, security notices and legal notices.
Certain communications are necessary to enable Grand Casino Lucerne to fulfil its obligations arising from your membership of the customer club, e.g. reminders regarding the expiry of the my.club card. Other communications are based on a legitimate interest in being able to send you information about my.club, its products and services, and promotions.
3.5. Purpose: Personal exclusion list (gambling ban)
If you wish to be excluded from gambling or are required to be excluded, your personal data (identity, date of issue, the type of exclusion and the name of the casino that imposed the exclusion) will be entered onto an exclusion list. This list must also be consulted by other Swiss casinos and lotteries. The processing is necessary to fulfil one or more of Grand Casino Luzern’s legal obligations (Art. 76 et seq. BGS and Art. 87 et seq. VGS).
3.6. E-GUMA®
Voucher purchases are processed via the software provider E-GUMA® (Idea Creation GmbH, Walchestrasse 15, CH-8006 Zurich). When you click on the ‘Order vouchers’ link on the website, your browser will redirect you to an E-GUMA® website. E-GUMA® collects data for the purposes of establishing a connection to the website, using the website, and ensuring system security and stability. The applicable privacy policies of E-GUMA® can be found here: Privacy Policy – Grand Casino Luzern AG (e-guma.ch)
3.7. Ticketcorner
Ticket sales for events are handled by Ticketcorner (Ticketcorner AG, Riedmatt-Center, 8153 Rümlang, Switzerland). When you click on the ‘Ticketcorner’ button or link on the website, your browser will redirect you to a Ticketcorner website. Ticketcorner collects personal data for the purpose of providing fully functional websites and delivering their content and services. You can find Ticketcorner’s current privacy policy here: Ticketcorner – Privacy Policy
3.8. Casineum WhatsApp Group
When using our WhatsApp group to provide information to Casineum guests, your contact details are used by Grand Casino Luzern AG exclusively for this purpose. The group is set up in such a way that only Grand Casino Luzern, as the administrator, can send messages. Your data will neither be passed on to third parties nor used for any other purposes. However, we would like to point out that other members of the group can view your mobile number. By joining the WhatsApp group, you agree that other members may view your telephone number.
3.9. Incert (Ticket Shop)
3.9.1 Data processing by Incert
Ticket sales for our poker tournaments are handled by the service provider Incert (Incert eTourismus GmbH & Co KG, Leonfeldner Strasse 328, 4040 Linz, Austria). When you click on the ‘Buy ticket’ button/link on our website, you will be redirected to an Incert website where you can complete your order.
The data entered during the ordering process is processed by Incert. Incert collects personal data for the purpose of providing fully functional websites and delivering their content and services.
Further information on data protection at Incert can be found at:
https://www.incert.at/en/data-protection/
and information on cookies and consent at:
https://support.incert.at/hc/de/articles/11882320952861-Cookies-Consent
By using the ticket shop, you agree that the data collected during your visit to our website may be passed on to Incert.
3.9.2 Information on online gambling and Visa payments
Where payments are made using Visa cards in connection with online gambling services, the following additional information applies:
Online gambling may be prohibited by law in the country or jurisdiction in which you are located. If this is the case, you are not authorised to use your payment card to carry out this transaction.
It is the cardholder’s responsibility to familiarise themselves with and comply with the applicable laws and regulations regarding cardless gambling in their country of residence or stay.
Participation in gambling is prohibited for persons who have not reached the statutory minimum age.
The applicable rules of the game, as well as the terms and conditions regarding cancellations, refunds and payouts, are set out on the relevant offer or payment page.
We recommend that you keep a copy of your transaction receipts as well as the applicable terms and conditions, guidelines and rules of the game.
3.10 Tournament booking via Buy-In.Info
Bookings for participation in poker tournaments are made via the external booking platform operated by Buy-In.Info GmbH (Industriestrasse 28, 8305 Dietlikon, Switzerland). When you click on the relevant booking or registration button on our website, you will be redirected to the Buy-In.Info website. The booking and the entry of your personal data required for this take place directly on the Buy-In.Info platform.
Buy-In.Info is the data controller responsible for the processing of personal data in connection with the use of the booking platform. The processing of this data is governed by Buy-In.Info’s privacy policy.
Grand Casino Luzern uses the Buy-In.Info platform to provide the current tournament programme and the corresponding booking options. Where Grand Casino Luzern receives personal data from Buy-In.Info in connection with the organisation of the poker tournament and processes it for its own purposes, such processing is carried out under the responsibility of Grand Casino Luzern AG and in accordance with this privacy policy.
Further information on the processing of your personal data by Buy-In.Info can be found in the provider’s privacy policy at: datenschutzerklaerung-V2.pdf.
3.11 Use of artificial intelligence and automated data processing
Grand Casino Luzern AG may use digital technologies, automated processes and artificial intelligence systems as part of its services. Such technologies are used in particular to provide, safeguard, improve and further develop the services offered, as well as to support internal audit, security and compliance processes.
The use of AI-supported and automated systems may serve the following purposes in particular:
· Ensuring the security, availability and integrity of platforms, systems and services;
· Detecting, preventing and investigating misuse, fraud, security risks and other non-compliant activities;
· Complying with legal, regulatory and internal requirements, particularly in the areas of gambling law, anti-money laundering, compliance, security and player protection;
· Supporting player protection and responsible gaming;
· Detecting conspicuous, unusual or high-risk patterns of use, play or transactions;
· Supporting customer service and customer communications;
· Improving user-friendliness, service quality and the user experience;
· Personalising information, content, offers and communications, insofar as this is permitted by law and necessary for the respective purpose;
· Optimising the website, digital offerings, communication channels and internal processes;
· Creating, editing, reviewing and optimising texts, images, marketing materials and other digital content.
In connection with the use of such systems, Grand Casino Luzern AG may process, evaluate and analyse personal data automatically, insofar as this is necessary for the respective purposes and permitted by law. This may include, in particular, registration, identification, account, usage, communication, transaction, payment, gaming, device, security, log and technical access data.
AI-supported or automated systems may, in particular, be used to create or optimise content, to prepare or support customer service enquiries, to better tailor information and offers to users’ interests, to improve technical processes, and to identify indications of potential risks, irregularities or non-compliant behaviour.
Content, analyses, notifications, risk assessments or recommendations generated by AI-supported or automated systems serve to support the services as well as the internal review and decision-making processes of Grand Casino Luzern AG. They may be generated, analysed, prioritised or optimised automatically.
Grand Casino Luzern AG does not make any decisions that are based solely on automated processing and that have legal consequences for data subjects or significantly affect them in a comparable manner. This applies in particular to sensitive areas such as player protection, fraud and abuse prevention, security, compliance, anti-money laundering, account checks, restrictions on services, payment processing or other measures with a significant impact on data subjects.
Where automated systems generate indications, risk assessments or recommendations, these are used in a supporting capacity within the aforementioned sensitive areas and do not serve as the sole basis for decision-making. In the sensitive areas mentioned, a review is carried out by the relevant staff members at Grand Casino Luzern AG before any measures with a significant impact on data subjects are derived from such indications, risk assessments or recommendations.
When using AI and automated systems, Grand Casino Luzern AG ensures that personal data is processed lawfully, transparently, for specific purposes, proportionately and securely. Data processing is carried out in accordance with the applicable legal provisions, in particular the Swiss Data Protection Act, the Gaming Act, anti-money laundering regulations and the relevant requirements regarding player protection, security and compliance.
Where external service providers or technical suppliers are engaged in connection with AI-supported or automated systems, Grand Casino Luzern AG ensures, through appropriate contractual, technical and organisational measures, that personal data is processed only for the specified purpose, to the extent necessary and in accordance with appropriate security standards.
Grand Casino Luzern AG implements appropriate technical and organisational measures to protect the personal data being processed. These are based in particular on the nature, scope, purpose and risk of the respective data processing and include, where appropriate, access restrictions, logging, authorisation schemes, security audits, training, confidentiality obligations and measures to ensure data integrity and data security.
Where the use of AI or automated systems is likely to pose a high risk to the privacy or fundamental rights of data subjects, Grand Casino Luzern AG shall assess in advance whether a data protection impact assessment is required and shall carry this out provided that the legal requirements are met.
4. Third-party online tracking and advertising technologies
On our website, we use various techniques that enable us and third parties engaged by us to recognise you whilst you are using the site and, in some circumstances, to track you across multiple visits.
Grand Casino Luzern uses cookies on its website. Cookies are small text files that are stored on your computer, either permanently or temporarily, when you visit the website. The purpose of cookies is, in particular, to analyse website usage for statistical evaluation and to enable continuous improvements. You can disable cookies entirely or partially at any time via the settings in your browser. If cookies are disabled, you may no longer be able to access all the website’s functions.
In addition to cookies that are only used during a session and are deleted after your visit to the website (‘session cookies’), cookies may also be used to store user settings and other information for a specific period (e.g. two years) (‘permanent cookies’). However, you can configure your browser to reject cookies, store them only for a single session, or delete them prematurely. Most browsers are set by default to accept cookies.
By using our website and consenting to receive newsletters and other marketing emails, you agree to the use of these techniques. If you do not wish to do so, you must configure your browser or email programme accordingly.
We use the following cookies:
Essential
Essential cookies help to make a website usable by enabling basic functions such as page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Statistics
Statistics cookies help website owners understand how visitors interact with websites by collecting and reporting information anonymously.
Preferences
Preference cookies allow a website to remember information that affects the way a website behaves or looks, such as your preferred language or the region you are in.
Marketing
Marketing cookies are used to track visitors across websites. The aim is to display adverts that are relevant and appealing to the individual user and are therefore more valuable to publishers and third-party advertisers.
Unclassified
Unclassified cookies are cookies that we are currently trying to classify, in collaboration with the providers of individual cookies.
4.1. Categories of cookies
The following cookies are used on the website:
• __cf_bm:
The __cf_bm cookie is required to support Cloudflare Bot Management, which is currently in private beta. As part of our bot
management service, this cookie helps to manage incoming traffic that meets the criteria for bots.
4.2. Use of third-party providers
We may also integrate other third-party services into our website. Please note that if you click on a link to a third-party website (e.g. Google, social media or other websites), you will be redirected to a website over which we have no control, and our privacy policy will no longer apply. Your use of and interaction with any other website are subject to the terms of use, privacy policies and notices of that third-party website. We recommend that you read the terms of use, privacy policies and notices of other websites carefully before submitting personal data via those websites. We are not responsible or liable for the content or data processing practices of such third-party websites.
We currently use services provided by the following service providers:
• AddThis
We have integrated AddThis into our website. AddThis is a service provided by Add This, LLC. We use AddThis by placing share buttons on our website, so that website visitors can share content on social networks and apps such as Facebook, Twitter, Pinterest, LinkedIn, Google+, WhatsApp and other services. When you access this content, you establish a connection to servers operated by Add This, LLC, Vienna, Virginia, US, whereby your IP address is transmitted in anonymised form. According to AddThis, no personal data is processed.
We have no influence over the specific retention period of the processed data; this is determined by AddThis, LLC. Further information can be found in the AddThis privacy policy: https://www.oracle.com/legal/privacy/addthis-privacy-policy.html.
• CDNJS
We use CDNJS to ensure the proper delivery of our website’s content. CDNJS is a service provided by Cloudflare, Inc., which acts as a Content Delivery Network (CDN) on our website.
A CDN helps to deliver content from our online service – in particular files such as graphics or scripts – more quickly with the aid of servers distributed regionally or internationally. When you access this content, you establish a connection to Cloudflare, Inc.’s servers, during which your IP address and, where applicable, browser data such as your user agent are transmitted. This data is processed exclusively for the purposes mentioned above and to maintain the security and functionality of CDNJS.
We have no control over the specific retention period for the processed data; this is determined by Cloudflare, Inc. Further information can be found in the CDNJS Privacy Policy: https://www.cloudflare.com/privacypolicy/
• Fast Fonts
We use Fast Fonts from Monotype Imaging Inc., 600 Unicorn Park Drive, Woburn, Massachusetts 01801, USA, as a service for providing fonts for our online offering.
To access these fonts, a connection is established with Monotype Imaging Inc.’s servers, during which your IP address is transmitted.
We have no control over the specific retention period for the processed data; this is determined by Monotype Imaging Inc. Further information can be found in the privacy policy for Fast Fonts: https://www.monotype.com/legal/privacy-policy.
• Font Awesome CDN
We use Font Awesome to ensure the proper delivery of our website’s content. Font Awesome is a service provided by Fonticons, Inc., which acts as a Content Delivery Network (CDN) on our website.
A CDN helps to deliver content from our online service – in particular files such as graphics or scripts – more quickly with the aid of servers distributed regionally or internationally. When you access this content, you establish a connection to servers operated by Fonticons, Inc., Fonticons, Inc., 6 Porter Road, Apartment 3R, Cambridge, MA 02140, USA, whereby your IP address and, where applicable, browser data such as your user agent are transmitted. This data is processed exclusively for the purposes mentioned above and to maintain the security and functionality of Font Awesome.
We have no influence over the specific retention period of the processed data; this is determined by Fonticons, Inc. Further information can be found in the Font Awesome privacy policy: https://cdn.fontawesome.com/privacy.
• Google Fonts
We use Google Fonts from Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, as a service for providing fonts for our online offering. To retrieve these fonts, a connection is established with servers operated by Google Ireland Limited, during which your IP address is transmitted.
We have no influence over the specific retention period of the processed data; this is determined by Google Ireland Limited. Further information can be found in the privacy policy for Google Fonts: https://policies.google.com/privacy.
• Google Maps
We use the Google Maps mapping service to provide directions. Google Maps is a service provided by Google Ireland Limited, which displays a map on our website.
When you access this content on our website, you establish a connection to servers operated by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, during which your IP address and, where applicable, browser data such as your user agent are transmitted. This data is processed exclusively for the purposes mentioned above and to maintain the security and functionality of Google Maps.
We have no control over the specific retention period for the processed data; this is determined by Google Ireland Limited. Further information can be found in the Google Maps Privacy Policy: https://policies.google.com/privacy.
• JSDelivr CDN
We use JSDelivr CDN to ensure the proper delivery of our website’s content. JSDelivr CDN is a service provided by Prospect One, which acts as a Content Delivery Network (CDN) on our website.
A CDN helps to deliver content from our online service – in particular files such as graphics or scripts – more quickly with the aid of servers distributed regionally or internationally. When you access this content, you establish a connection to servers operated by Prospect One, Krolewska 65a, Krakow, Malopolskie 30-081, Poland, whereby your IP address and, where applicable, browser data such as your user agent are transmitted. This data is processed exclusively for the purposes mentioned above and to maintain the security and functionality of JSDelivr CDN.
We have no influence over the specific retention period of the processed data; this is determined by Prospect One. Further information can be found in the privacy policy for JSDelivr CDN: https://www.jsdelivr.com/privacy-policy-jsdelivr-net.
• Vimeo Video
We have integrated Vimeo Video into our website. Vimeo Video is a component of the video platform operated by Vimeo, LLC, which allows users to upload content, share it online and access detailed statistics.
Vimeo Video enables us to embed content from the platform into our website. Vimeo Video uses cookies and other browser technologies to analyse user behaviour, recognise users and create user profiles. This information is used, amongst other things, to analyse the activity of the content accessed and to generate reports.
When you access this content, you establish a connection to servers operated by Vimeo, LLC, 555 W 18th St, New York, New York 10011, whereby your IP address and, where applicable, browser data such as your user agent are transmitted.
We have no control over the specific retention period for the processed data; this is determined by Vimeo, LLC. Further information can be found in the privacy policy for Vimeo Video: https://vimeo.com/privacy.
• jQuery CDN
We use jQuery CDN to ensure the proper delivery of our website’s content. jQuery CDN is a service provided by jQuery, which functions as a Content Delivery Network (CDN) on our website. A CDN helps to deliver content from our online service – in particular files such as graphics or scripts – more quickly with the aid of servers distributed regionally or internationally. When you access this content, you establish a connection to jQuery’s servers, during which your IP address and, where applicable, browser data such as your user agent are transmitted. This data is processed exclusively for the purposes mentioned above and to maintain the security and functionality of jQuery CDN.
We have no influence over the specific retention period of the processed data; this is determined by jQuery. Further information can be found in the privacy policy for jQuery CDN: https://www.stackpath.com/legal/privacy-statement/.
• Usercentrics A/S
We use Cookiebot by Usercentrics for our cookie management and display. Further information can be found in the privacy policy for Usercentrics A/S: https://www.cookiebot.com/de/privacy-policy/.
5. Social media plug-ins
We use the social media plug-ins listed below on our website to raise awareness of our company. You can see which ones are in use via the corresponding icons on the website. We have configured these elements so that they are disabled by default. If you use the services of these social networks independently or in connection with our website, or activate them by clicking on them, the social networks will analyse your use of the plug-in. In this case, information via the plug-in is forwarded to the social networks. The processing of your personal data is then carried out under the responsibility of that operator, in accordance with their privacy policy and with your consent. We do not receive any information about you from the operator.
We currently use the following platforms; the identity and contact details of each platform operator can be found in the respective privacy policy:
www.facebook.com
Privacy policy: www.facebook.com/privacy/policy13
www.instagram.com
Privacy Policy: https://privacycenter.instagram.com/policy
• YouTube
www.youtube.com
Privacy Policy: https://policies.google.com/privacy?hl=de
• X (Twitter)
www.twitter.com
Privacy policy: https://twitter.com/de/privacy
• Tripadvisor
Privacy policy: https://tripadvisor.mediaroom.com/chde-privacy-policy
6. Disclosure of personal data to third parties
In accordance with applicable law and within the scope of this Privacy Policy, we are entitled to transfer the personal data of users who wish to purchase services or products via the website to other third parties for our own processing purposes or for their own processing purposes, in accordance with the purposes and legal bases for processing described above, or to arrange for such data to be transferred by third parties, insofar as this is necessary for the intended data processing.
We select our partners and data processors carefully and only disclose personal data where there is sufficient assurance that they have appropriate technical and organisational measures in place. Our partners and data processors are obliged to comply fully with Swiss and European data protection law at all times. Our partners and data processors are subject to confidentiality requirements and may only use your personal data to the extent necessary to fulfil the purpose for which your personal data was collected, unless otherwise required by law.
7. Retention period for personal data
We process your data for as long as required by our processing purposes, the statutory retention periods and our legitimate interests in processing for documentation and evidential purposes, or for as long as storage is technically necessary. Provided there are no legal or contractual obligations to the contrary, we shall delete or anonymise your data once the retention or processing period has expired, as part of our standard procedures.
8. Protection of personal data – data security
We take appropriate security measures to safeguard the confidentiality, integrity and availability of your personal data, to protect it against unauthorised or unlawful processing, and to counter the risks of loss, accidental alteration, unauthorised disclosure or unauthorised access.
Security measures of a technical and organisational nature may include, for example, measures such as the encryption and pseudonymisation of data, logging, access restrictions, the storage of backup copies, guidelines for our staff, confidentiality agreements and controls. We protect the data you transmit via our website during transmission using appropriate encryption mechanisms. However, we can only secure areas that we control. We also require our data processors to implement appropriate security measures. However, security risks cannot generally be completely ruled out; residual risks are unavoidable.
9. Rights of the data subject
Under certain circumstances, applicable data protection law grants you the right to object to the processing of your data, in particular for the purposes of direct marketing, profiling carried out for direct marketing purposes, and other legitimate interests in processing.
To make it easier for you to exercise control over the processing of your personal data, you also have the following rights in relation to our data processing, subject to the applicable data protection law:
- the right to request information from us as to whether and which of your data we are processing;
- the right to have data corrected (rectified) if it is inaccurate;
- the right to request the erasure of data;
- the right to request that we provide you with certain personal data in a commonly used electronic format or transfer it to another data controller;
- the right to withdraw consent, where our processing is based on your consent;
- the right to receive, upon request, further information necessary for the exercise of these rights;
If you wish to exercise the above rights, please contact us in writing (including your signature) at our premises; our contact details can be found in section 1. To prevent any misuse, we must verify your identity by means of a copy of your identity document.
Please note that, under the applicable data protection legislation, these rights are subject to certain conditions, exceptions or restrictions (e.g. to protect third parties or trade secrets). We will inform you accordingly where necessary. Please also note that, even following a request to erase your personal data, we may be required to retain all or part of it in accordance with statutory and contractual retention obligations. The erasure of your personal data may result in you no longer being able to use our services.
Every data subject also has the right to enforce their claims in court or to lodge a complaint with the relevant data protection authority.
10. Precedence of the Additional Terms
Certain sections of the website may contain additional information, terms, conditions or statements (‘Supplementary Terms’). Should there be any conflict between these General Terms of Use and the Supplementary Terms, the Supplementary Terms shall prevail.
11. Intellectual Property Rights – Copyright
Unless otherwise stated, Grand Casino Luzern is the sole owner of the intellectual property rights to the website, in particular the content and information on the website.
Intellectual property rights comprise all intellectual property rights of any kind, for example: copyrights, texts, graphic design, user and graphic interfaces, photographs, trade marks, logos, video clips, products featured on the website, software, patents, internet domain names, data, database rights and all other intellectual property rights, whether registered or unregistered. Downloading or copying content, images, photographs or other files does not confer any rights in respect of such content.
All information and content on the website may be downloaded and/or printed out exclusively for private, non-commercial use. The reproduction, distribution, modification, linking, display or any other use of the website, as well as its information and content, in whole or in part, for public or commercial purposes is permitted only with the prior written consent of Grand Casino Luzern. Press images from Grand Casino Luzern, however, may be used for editorial purposes without prior consent and free of charge, provided they originate from the website’s public press archive.
12. Disclaimer
The information and content (including all text, data, graphics and logos) on the website have been compiled with the utmost care. However, Grand Casino Luzern accepts no liability for their correctness, accuracy, availability, timeliness and/or completeness. Forward-looking statements are made by Grand Casino Lucerne to the best of its knowledge. Actual results may, however, differ significantly from these forecasts, as they depend, amongst other things, on factors beyond Grand Casino Lucerne’s control.
Claims for damages against Grand Casino Luzern arising from material or immaterial damage resulting from access to the website, or from the use or non-use of the published information, misuse of the connection or technical faults, are excluded to the extent permitted by law.
Grand Casino AG may, at its own discretion and without prior notice, amend, supplement or delete the content on the website and is under no obligation to update it. Use of or access to this website is at the user’s own risk. Grand Casino Lucerne, its customers or partners are not liable for any damages, such as direct, indirect, incidental or consequential damages, allegedly caused by visiting this website, and therefore accept no liability for such damages.
13. Applicable law and jurisdiction
All legal relationships between Grand Casino Luzern and the users of the website are governed by Swiss law, to the exclusion of the Federal Act on Private International Law (IPRG) and the United Nations Convention on Contracts for the International Sale of Goods (Vienna Sales Convention). In the event of any legal disputes between users of the website and Grand Casino Luzern, Lucerne shall be the exclusive place of jurisdiction.
14. Amendments
We may amend this Privacy Policy at any time without prior notice. The current version published on our website shall apply. Where the Privacy Policy forms part of an agreement with you, we will inform you of any changes by email or by other appropriate means in the event of an update.