Visitor Guide

The Grand Casino Lucerne is worth a visit in any weather. Here you will find all the important information for your visit, divided into thematic areas.

The most important at a glance

In our house you are welcome with a stylish casual wear (including jeans), because a well-groomed appearance supports your appearance and you automatically feel comfortable among the guests of the Grand Casino Lucerne.

Every game has its rules. Therefore, the following items of clothing are not desired in the gaming area:

  • Shirts with provocative slogans
  • Shirts without sleeves
  • Sportswear
  • Clothes in military design
  • Flip-flops
  • Dirty shoes / clothes
  • Wet clothes
  • Sunglasses
  • Shorts and damaged pants
  • Headgear (caps)

Due to security regulations, we ask you to leave the following accessories and equipment at the checkroom or in the lockers. You will of course receive them back intact when you leave the play area.

  • Luggage
  • Umbrellas
  • cameras
  • Food and beverages

Pets are not allowed in the Grand Casino Lucerne.

Here you can see the opening hours.

You can park safely and conveniently at the Casino Palace Luzern.

E-charging stations
There are also e-charging stations on the first parking level, opposite the surveillance center.

Invalid parking spaces
Invalid parking spaces are located on all three parking levels next to the exit near the elevator stairs.

Bicycle racks
Covered bicycle racks are available at the parking garage.

Special offers in the Casino Palace parking lot
On weekdays from 6 a.m. to 6 p.m. you can park in the Casino-Palace Luzern parking lot for just CHF 99 per month.
As a my.club member you receive special parking conditions.

 

Are there other parking garages near the Grand Casino Lucerne?

  1. Casino Palace 250 spaces, with direct access to the Grand Casino Luzern
  2. National 300 spaces, 2 minutes walk
  3. Schweizerhof 253 spaces, 7 minutes on foot
  4. Löwencenter 355 seats, 7 minutes by foot
  5. City Parking 400 spaces, 10 minutes walk

You can find more information here.

By public transport:
From Lucerne train station you can reach us by bus no. 6 or no. 8 in the direction of Verkehrshaus/Würzenbach or no. 24 (in the direction of Meggen) and N3 (Nachtstern in the direction of Verkehrshaus-Meggen-Merlischachen-Küssnacht a.R.) The bus stop is called "Casino-Palace".

By car:
Grand Casino Luzern, Haldenstrasse 6, 6006 Luzern

By car you can park comfortably in our parking garage Casino-Palace.

Currently 250 parking spaces are available.

 

With us it's casino weather every day.

Enjoy your visit to the Grand Casino Lucerne in a top lakeside location. In good weather, the Olivo Restaurant and the Dolce Vita Restaurant with their unique view of Lake Lucerne invite you to linger during the day: in the evening, you can wind down in the gaming area.

Looking for an alternative program for rainy weather? Even in bad weather and rain, the Grand Casino Lucerne has a lot to offer. Immerse yourself in the world of gaming and try your luck!
Do you want to get a taste of casino air first? Enjoy a drink at the cocktail bar with an exclusive view of the gaming area without paying admission.

Gaming area

Admission from 09 - 16 o'clock free of charge.
Admission from 4 pm: 10.- francs including 5.- francs Lucky Drink Chip.

The Grand Casino Lucerne is open 365 days a year.

Please note the following admission regulations for the gaming area:
Admission from 18 years of age with valid passport, European ID or driver's license.

No ID check and no entrance fee for your visit to the Olivo Restaurant, the Casineum* or the Cocktail Bar. (To ensure that a detour to the gaming and entertainment area is still possible, we recommend that you bring a valid ID - passport, ID or driver's license).
*Casineum depending on event

In the casino we welcome guests over 18 years.
Identification is mandatory - passport, European ID or driver's license - a control that also gives you security.

No ID check and no entrance fee for your visit to the Olivo Restaurant, the Casineum* or the Cocktail Bar. (So that a detour to the gaming and entertainment area is still possible, we recommend that you bring a valid ID - passport, ID or driver's license).
*Casineum depending on event

The Grand Casino Luzern has separate smoking and non-smoking areas. In the non-smoking areas, guests enjoy gaming in a fresh and smoke-free atmosphere and the Jackpot Bar is also located in the non-smoking area. The smoking areas offer gaming pleasure including cigarette enjoyment.
The Grand Jeu Bar is also located in the smoking area.

You can withdraw money from three ATMs at the Grand Casino Luzern. These are located in the basement, in the foyer and in the gaming area.

Discover our exciting range of online games and secure your welcome bonus.

The minimum and maximum stakes are displayed at the respective tables. At each table, highly trained croupiers ensure that the valid gaming rules are observed. If you have any questions, you can also contact the Gaming Shift Manager on duty at any time. In any case, we are committed to making your visit as pleasant as possible.

Photography and filming as well as group tours within the casino building are only permitted during gaming operations if the management has approved this in advance.

General

We accept the following means of payment. We ask you to show your ID upon request.

Restaurant Olivo: Visa, MasterCard, AMEX, Diners Club
Gaming area: Debit card, Maestro, V-Pay , TWINT, Visa, Mastercard, JCB

In the gaming area, when paying with Mastercard, Visa and JCB, you will be directly charged a commission of 1.5%, as it is a cash withdrawal and not a service. All cards can also be used at the ATM outside the game.

Free Wi-Fi is available throughout the house during your visit. A one-time registration is required for use. If you have any questions, please do not hesitate to contact our staff.

In the basement of our house there are free lockers available all year round.

For guests visiting the Grand Casino Lucerne in a wheelchair, our security department service is available.

Call us at 041 418 56 56 and let us connect you with the security department. We will be happy to pick you up at the meeting point arranged by telephone.

In our voucher store you will find all our vouchers.

Bars

The Grand Casino Lucerne offers the right bar for every taste.

In the gaming area you can taste our Grand Jeu Bar as well as our Jackpot Bar with enjoyable food, refreshing drinks as well as a select choice of drinks.

Outside the casino, you can spend an atmospheric evening in our cocktail bar with an exclusive view of our gaming area and get a taste of casino air - completely without admission.

Restaurant Olivo

In an exceptional location in the picturesque Lucerne lake bay, we welcome our guests on the second floor of the neo-baroque palace building of the Grand Casino Lucerne. The imposing view of Lake Lucerne and the Alps, a large lakeside terrace and a stylish ambience inside invite you to enjoy a short vacation in any weather.

Here you can find information about the Dinner and Casino Package.

Since 2018 our fine dining restaurant Olivo is awarded with 16 GaultMillau points. Enjoy Mediterranean culinary delights of the extra class.

Look forward to exquisite culinary delights and seasonal delicacies from the varied and light cuisine of the Mediterranean region. Our dishes are created with master hand and invite you to a culinary journey of discovery.

Discover our menu or reserve a table.

Restaurant Dolce Vita

Located directly on Lake Lucerne, you can look forward to a uniquely unobstructed view of the breathtaking Alpine panorama.

With a Mediterranean flair, chef Stefan Ippensen and his crew will spoil you with a culinary variety as well as seasonal delicacies from light appetizers and salads to meat, fish and vegetarian dishes and desserts. Discover our restaurant Dolce Vita.

Responsible gaming

The social concept aims to create a framework for socially responsible gaming and sets out measures to prevent or mitigate the possible negative effects of gaming. It is thus an expression of our company's legal duty of care and is based on the legal foundations of the Gaming Act and the Ordinance to the Gaming Act.

Our social concept was developed together with the Lucerne University of Applied Sciences and Arts - Social Work and is permanently evaluated by them in its practical implementation and supported by an annual audit in the quality development process.
You can find more information here.

 

The Grand Casino Lucerne has set itself the goal of pampering its guests in a pleasant atmosphere and ensuring that they have a pleasurable time gambling. Gambling should be a safe, entertaining leisure activity. For this reason, Grand Casino Lucerne is actively committed to preventing gambling addiction and its associated effects, and offers its guests numerous resources and services to help them make more responsible choices.

Regulations

The house rules of the Grand Casino Lucerne can be found here.

Participation tickets are available free of charge at the reception - even without visiting the gaming area. Only one entry per day and person is possible. Only fully completed talons will be entered into the prize draw. The winner will be chosen at random. Minimum age: 18 years. Employees of the Grand Casino Luzern Group and their relatives as well as persons who are subject to a gambling ban due to the social concept are excluded from participation. The winners of the raffles will be notified personally. No cash payment of the prizes is possible. No correspondence will be entered into regarding the prize draws. The legal process is excluded.

Taxes and duties

The participant is solely responsible for checking and assessing whether taxes and/or duties are incurred in connection with the competition, as well as any duty to declare. Taxes and duties are to be paid exclusively by the participant.

The terms and conditions for social media sweepstakes at Grand Casino Lucerne can be found here.

Free entries are not redeemable as consumption or game use and are only valid for the defined area. Beverage vouchers are not redeemable as game use. One redemption per admission and voucher is valid per person and per day. Vouchers of the same type (free admission or drinks vouchers) cannot be accumulated and are not paid out in cash.

Here you will find the rules for poker tournaments at Grand Casino Lucerne.

During some tournaments video and photo recordings will be made. By attending the event, you agree to be photographed or filmed.

Grand Casino Lucerne occasionally uses video and photo recordings of tournaments and their visitors in promotional materials. Unless consent to the making as well as use of such recordings by visitors is explicitly denied by written notice to Grand Casino Lucerne, all tournament participants, by participating in an event, consent to the use of recordings made of them in promotional materials.

ALL VIDEO AND PHOTOGRAPHIC RECORDINGS ARE MADE ON THE BASIS OF YOUR IMPLICIT CONSENT BY PARTICIPATING IN THE RELEVANT EVENT.

History

In 1882, the former Kursaal, now the Grand Casino Lucerne, was created in the city of Lucerne, then as now a place of meeting and entertainment.

During the first heyday of tourism in Lucerne, the Kursaal was opened in 1882. Pleasure seekers, nature lovers and romantics were the first enthusiastic guests in the magnificent building. Theater, concerts, dance, variété, folklore, gastronomy, games and entertainment characterized the long history of the Kursaal, which was always surrounded by a touch of cosmopolitan flair. To this day, the Grand Casino Lucerne is a place of encounter and pleasure and worth a visit in fair weather as well as in bad.

Here you will find all the information about us, such as the company structure and the faces behind the company.