Visitor Guide

The Grand Casino Lucerne is worth a visit in any weather. Here you will find all the important information for your visit, divided into thematic areas.

The most important at a glance

In our house you are welcome with a stylish casual wear (including jeans), because a well-groomed appearance supports your appearance and you automatically feel comfortable among the guests of the Grand Casino Lucerne.

Every game has its rules. Therefore, the following items of clothing are not desired in the gaming area:

  • Shirts with provocative slogans
  • Shirts without sleeves
  • Sportswear
  • Clothes in military design
  • Flip-flops
  • Dirty shoes / clothes
  • Wet clothes
  • Sunglasses
  • Shorts and damaged pants
  • Headgear (caps)

Due to security regulations, we ask you to leave the following accessories and equipment at the checkroom or in the lockers. You will of course receive them back intact when you leave the play area.

  • Luggage
  • Umbrellas
  • cameras
  • Food and beverages

Pets are not allowed in the Grand Casino Lucerne.

Here you can see the opening hours.

You can park safely and conveniently at the Casino Palace Luzern.

E-charging stations
There are also e-charging stations on the first parking level, opposite the surveillance center.

Invalid parking spaces
Invalid parking spaces are located on all three parking levels next to the exit near the elevator stairs.

Bicycle racks
Covered bicycle racks are available at the parking garage.

Special offers in the Casino Palace parking lot
On weekdays from 6 a.m. to 6 p.m. you can park in the Casino-Palace Luzern parking lot for just CHF 99 per month.
As a my.club member you receive special parking conditions.

 

Are there other parking garages near the Grand Casino Lucerne?

  1. Casino Palace 250 spaces, with direct access to the Grand Casino Luzern
  2. National 300 spaces, 2 minutes walk
  3. Schweizerhof 253 spaces, 7 minutes on foot
  4. Löwencenter 355 seats, 7 minutes by foot
  5. City Parking 400 spaces, 10 minutes walk

You can find more information here.

By public transport:
From Lucerne train station you can reach us by bus no. 6 or no. 8 in the direction of Verkehrshaus/Würzenbach or no. 24 (in the direction of Meggen) and N3 (Nachtstern in the direction of Verkehrshaus-Meggen-Merlischachen-Küssnacht a.R.) The bus stop is called "Casino-Palace".

By car:
Grand Casino Luzern, Haldenstrasse 6, 6006 Luzern

By car you can park comfortably in our parking garage Casino-Palace.

Currently 250 parking spaces are available.

 

With us it's casino weather every day.

Enjoy your visit to the Grand Casino Lucerne in a top lakeside location. In good weather, the Olivo Restaurant and the Dolce Vita Restaurant with their unique view of Lake Lucerne invite you to linger during the day: in the evening, you can wind down in the gaming area.

Looking for an alternative program for rainy weather? Even in bad weather and rain, the Grand Casino Lucerne has a lot to offer. Immerse yourself in the world of gaming and try your luck!
Do you want to get a taste of casino air first? Enjoy a drink at the cocktail bar with an exclusive view of the gaming area without paying admission.

Gaming area

Free admission from 11 am - 4 pm.
Admission from 4 p.m.: CHF 10 including CHF 5 Lucky Drink Chip.

The Grand Casino Luzern is open 365 days a year.

Please note the following access regulations for the gaming area:
Admission from the age of 18 with a valid passport, European ID or driving license.

No ID check and no entry fee for your visit to the Olivo restaurant or the Casineum*. (We recommend that you bring a valid ID - passport, ID or driving license - so that you can still visit the gaming and entertainment area).
*Casineum depending on the event

We welcome guests aged 18 and over to the casino.
Identification is required - passport, European ID or driver's license - a check that also gives you security.

No ID check and no entrance fee for your visit to the Olivo restaurant, the Casineum* or the cocktail bar. (We recommend that you bring a valid ID - passport, ID or driving license - so that you can still visit the gaming and entertainment area).
*Casineum depending on the event

The Grand Casino Luzern has separate smoking and non-smoking areas. The Grand Jeu Casino with the live game is a non-smoking area. There are comfortable cabins available for smokers. The Jackpot Casino has several separate and air-conditioned areas for smokers and non-smokers. The Jackpot Bar and the Grand Jeu Bar are both located in non-smoking areas.

You can withdraw money from three ATMs at the Grand Casino Luzern. These are located in the basement, in the foyer and in the gaming area.

Discover our exciting range of online games and secure your welcome bonus.

The minimum and maximum stakes are displayed at the respective tables. Highly trained croupiers at each table ensure that the applicable rules of the game are adhered to. If you have any questions, you can also contact the Gaming Shift Manager on duty at any time. We make every effort to ensure that your visit is as pleasant as possible.

Photography and filming as well as group tours within the casino building are only permitted during gaming operations if this has been approved in advance by the management.

General

We accept the following means of payment. We ask you to show your ID upon request.

Restaurant Olivo: Visa, MasterCard, AMEX, Diners Club
Gaming area: Debit card, Maestro, V-Pay , TWINT, Visa, Mastercard, JCB

In the gaming area, when paying with Mastercard, Visa and JCB, you will be directly charged a commission of 1.5%, as it is a cash withdrawal and not a service. All cards can also be used at the ATM outside the game.

Free Wi-Fi is available throughout the house during your visit. A one-time registration is required for use. If you have any questions, please do not hesitate to contact our staff.

In the basement of our house there are free lockers available all year round.

For guests visiting the Grand Casino Lucerne in a wheelchair, our security department service is available.

Call us at 041 418 56 56 and let us connect you with the security department. We will be happy to pick you up at the meeting point arranged by telephone.

In our voucher store you will find all our vouchers.

Bars

The Grand Casino Luzern offers the right bar for every taste.

In the gaming area, you can sample our Grand Jeu Bar and our Jackpot Bar with delicious food, refreshing drinks and an exquisite selection of drinks.

Restaurant Olivo

In an exceptional location in the picturesque Lucerne lake bay, we welcome our guests on the second floor of the neo-baroque palace building of the Grand Casino Lucerne. The imposing view of Lake Lucerne and the Alps, a large lakeside terrace and a stylish ambience inside invite you to enjoy a short vacation in any weather.

Here you can find information about the Dinner and Casino Package.

Since 2018 our fine dining restaurant Olivo is awarded with 16 GaultMillau points. Enjoy Mediterranean culinary delights of the extra class.

Look forward to exquisite culinary delights and seasonal delicacies from the varied and light cuisine of the Mediterranean region. Our dishes are created with master hand and invite you to a culinary journey of discovery.

Discover our menu or reserve a table.

Restaurant Dolce Vita

Located directly on Lake Lucerne, you can look forward to a uniquely unobstructed view of the breathtaking Alpine panorama.

With a Mediterranean flair, chef Lenz Post and his crew will spoil you with a culinary variety as well as seasonal delicacies from light appetizers and salads to meat, fish and vegetarian dishes and desserts. Discover our restaurant Dolce Vita.

Responsible gaming

The social concept aims to create a framework for socially responsible gaming and sets out measures to prevent or mitigate the possible negative effects of gaming. It is thus an expression of our company's legal duty of care and is based on the legal foundations of the Gaming Act and the Ordinance to the Gaming Act.

Our social concept was developed together with the Lucerne University of Applied Sciences and Arts - Social Work and is permanently evaluated by them in its practical implementation and supported by an annual audit in the quality development process.
You can find more information here.

 

The Grand Casino Lucerne has set itself the goal of pampering its guests in a pleasant atmosphere and ensuring that they have a pleasurable time gambling. Gambling should be a safe, entertaining leisure activity. For this reason, Grand Casino Lucerne is actively committed to preventing gambling addiction and its associated effects, and offers its guests numerous resources and services to help them make more responsible choices.

Regulations

You can find the house rules of the Grand Casino Luzern here.

Participation tickets are available free of charge at reception - even without visiting the play area. Only one entry per day and person is possible. Only fully completed tickets will be entered into the prize draw. The winner will be chosen at random. Minimum age: 18 years. Employees of the Grand Casino Luzern Group and their relatives as well as persons who are subject to a gambling ban due to the social concept are excluded from participation. The winners of the prize draws will be notified personally. Prizes cannot be paid out in cash. No correspondence will be entered into regarding the prize draws. Legal recourse is excluded.

Taxes and duties

The participant is solely responsible for checking and assessing whether taxes and/or duties are incurred in connection with the competition, as well as any declaration obligation. Taxes and duties are to be paid exclusively by the participant.

You can find the terms and conditions for social media competitions at the Grand Casino Luzern here.

Free admission cannot be redeemed as a consumption or game entry and is only valid for the defined area. Drinks vouchers cannot be redeemed as a game entry. One redemption per person and per day applies per admission and voucher. Vouchers of the same type (free admission or drinks vouchers) cannot be accumulated and will not be paid out in cash.

Here you will find the rules for poker tournaments at the Grand Casino Luzern.

Video and photo recordings are made during some tournaments. By participating in the event, you consent to being photographed or filmed.

The Grand Casino Luzern occasionally uses video and photo recordings of tournaments and their visitors in advertising materials. If the visitor does not explicitly refuse consent to the production and use of such recordings by written notification to the Grand Casino Luzern, all tournament participants consent to the use of the recordings made of them in advertising materials by participating in an event.

ALL VIDEO AND PHOTOGRAPHIC RECORDINGS ARE MADE ON THE BASIS OF YOUR IMPLIED CONSENT BY PARTICIPATING IN THE RELEVANT EVENT.

History

In 1882, the former Kursaal, now the Grand Casino Lucerne, was created in the city of Lucerne, then as now a place of meeting and entertainment.

During the first heyday of tourism in Lucerne, the Kursaal was opened in 1882. Pleasure seekers, nature lovers and romantics were the first enthusiastic guests in the magnificent building. Theater, concerts, dance, variété, folklore, gastronomy, games and entertainment characterized the long history of the Kursaal, which was always surrounded by a touch of cosmopolitan flair. To this day, the Grand Casino Lucerne is a place of encounter and pleasure and worth a visit in fair weather as well as in bad.

Here you will find all the information about us, such as the company structure and the faces behind the company.